9.0
Exceptional
From 444 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

9.2

Service and Facilites

9.0

Traveler Reviews Holiday Inn Club Vacations SMOKY MOUNTAIN RESORT by IHG, an IHG Hotel

Number of reviews per page
20
40
Top reviews
pinkee
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We stayed in the Villa it was Very nice only complaint is that the oven didn’t work
Nancy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Having a Villa with kitchen and laundry was wonderful. The staff was unbelievably accommodating and anxious to help in any way. Wanted to extend our stay and manager Rob went above and beyond what he needed to do to make it happen. Very walkable to town, restaurants and shopping
Leisa
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Suite are super clean, well maintained and spacious. Kitchen has everything you could need. We will be back!!!!
Jill
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great stay
Tim
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Property and location are very nice, only issue is even if booking online they make you have to talk with timeshare sales team to get a parking pass. We had a short stay in town and wanted no part of any timeshare.
David
10.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Wonderful
Nicholas
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Very nice! Lots of options for swimming and relaxing in jacuzzi. It had a gym and the 2 bedrooms was very nice. Rooms were clean and spacious. Washer and dryer came in handy too. Definitely would go back
David
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

It was very nice. Staff was friendly and checked on us throughout our stay. Room was more than expected. Will be back soon
Robert
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Only thing I didn’t like was the indoor pool and shallow hollow was freezing cold and the kids couldn’t even enjoy the water at all. I figured it would be heated but it wasn’t.
Melissa
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Excellent stay! The room was beautiful and the staff was so helpful! After check in they send you to another staff member to get your key who will try to get you to attend a 90 minute session in hopes you will purchase a timeshare. We declined and they understood with no hassle. We were not bombarded with sales attempts and they were so respectful. The indoor water park was a blast and the staff communicates by text if you need anything. Several times I sent a text to the front desk and they responded immediately with whatever we needed, including booking us an extra night! Very satisfied and will come again.
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James
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Loved it
Daisyri
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The best to stay whole family have kitchen you can cook food so save some money eating outside
angela
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Nice hotel, enjoyed our stay. Indoor pool was cold..
Kelly
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Overall it was an excellent stay. Indoor pool was cold. Indoor hot tub was pretty dirty whenever we tried to go down. Other than that, it was a great stay. The rooms are very nice!
Melissa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

My family travels a lot and this is by far one of the best hotels we've stayed in. They were so accommodating, Sylver and Brittany downstairs were a huge help. Very clean, close to everything, hot tubs were an awesome bonus. Felt very cozy there. We rented a townhouse for the rest of the week for triple what we paid here, and wish we just stayed here instead!! Definitely will be back for sure !!!
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Kimberly
icon-Business
Business
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Amazing and will be back
Nohemi
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

The pools are dirty, they don't put enough garbage bags in the rooms. The microwave never worked and no one did anything to fix it. They bother a lot trying to get you to listen to their meeting. 👎 insistent and annoying.
Lukas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

The bears
Chalis
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

Walking distance to the strip
Crushondra
icon-with Children
with Children
10.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

Very nice and friendly place to stay
Number of reviews per page
20
40