Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Explore Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel
8.4
Very Good
From 946 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

8.8

Traveler Reviews Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

Number of reviews per page
20
40
Top reviews
Christopher
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The parking situation is terrible there is barely any spots. They currently have 2 shipping containers blocking 5 spots in total. Outside of the parking situation the everything else was great.
Monica
icon-Business
Business
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel is clean and staff friendly. The bed is a little soft for my taste but that is a personal thing. I love all the access points for plugging in phones, headphones, etc
Emily
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The hotel was clean and comfortable. The pool was open and easily accessible, with towels available. It was 3 ft in shallow end and 5ft deep with stairs to enter. The free breakfast was convenient and had a variety of options. My 4 year old loved the cereal dispensers and making waffles every day. It was in close driving distance to many local restaurants and shops. Checking in and out was easy.
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Theodore
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Parking was horrible a little noisy shower wasn’t very good
cara
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Nice room, comfortable beds.
Christie
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The WiFi isn’t good at all and we tried to call and inquire about it and the man at the front desk said “it’s just like that”. The bed has deep indents and isn’t comfortable. The breakfast one morning didn’t have any type of meat. It is in a great location, pretty clean overall even though you can tell it’s older, and friendly staff.
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Jackson
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Property was nice, clean, and spacious. Fitness room was small tho. Consisted of a single treadmill and elliptical. Overall, a nice stay
Joseph
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Hotel was nice and quiet. Beds were comfortable and room was clean. Breakfast was standard, waffles, eggs , sausage etc Close to the Biltmore Mansion if you choose to visit
Sheila
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is probably one of the cleanest hotels I have ever stayed in. The rooms were clean and comfortable. The pool was exceptionally clean and I think salt water rather than primarily chemical. Breakfast was adequate with a choice of foods, both cold and hot.
Kasey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Check in was easy and the front desk agents were nice and helpful! The room was clean with a comfy bed and soft sheets. There were plenty of bath towels for a two night stay. We’ll be back when visiting Asheville!
charles
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Wonderful experience. Front desk (Chris) very friendly and helpful.
JANET
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very nice gentleman at check in
deborah
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Room above us was loud and kept us awake both nights. Ice machine has glue loosely pulled apart trying to keep the face on. Nasty. Pool was clean.
Eleanor
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice room design. Problem you can see a lot of young people around smoking pot feel like your car is not safe to park in the area.
Khalil
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great location. Clean room. Only complain was that they did not give us enough soap or shampoo. Easy fix. Will definitely stay again.
Matthew
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We came up to Asheville with the family. We stayed in the larger suites as we had 5 people in the rooms. There was plenty of bed space and room.
Owen
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very nice
Paula
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was well maintained, quiet and very clean. Nice decor. All amenities I look for were present (refrigerator, microwave, coffee maker, adequate free parking.) Breakfast was varied and bountiful.
Johntay Beauty
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

I went to lie down cause I booked the stsy since I live in a cabin in Franklin nc. I did check in early. Then I told my husband my stomach was hurting. I started smelling a smell in the hallways and the room. My husband and I had a business trip there for his health not far from the hotel at a doctor office. My husband took the key to the girl at the check in desk. She told him if we hadn’t slept in the bed she could refund us. My husband never asked her for a refund so I went o her and told her I heard what she said and ( most certainly do not sleep with the same sex). I told her “I wasn’t interested!” I don’t need to know why water is dripping from the ceilings. Cause I will never give them my concern. Hotel is a 0 as per me writing this it is not ready to be opened. It needs a thorough check.
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Erica
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff at front desk made us feel like she was stealing our debit/credit information- had to freeze it and reorder. Dirty sheets! Yuck. Bath tub wouldn’t drain. Floors were sticky. Overall not impressed.
Number of reviews per page
20
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