Lovely hotel and location!

Fantastic staff from first contact at reception to the gentleman serving at the bar. The set menu in the evening was fantastic, as was the breakfast buffet. The building is very attractive. Some of the interior would benefit from an update. We will definitely return.

staff is very good.

I did not like that the swimming area was not well described and located.

Lovely hotel in the Harz Mountains. Located next to a small lake in the centre of the small town with a few restaurants in walking distance. You need a car but very quick to get to all the main sights in the mountains Service very good. rooms lovely only some have lake views. Diiner limited menu and fairly expensive but very good with large portions. Breakfast a really good choice with it topped up throughout service and with eggs cooked to order. Would definately stay here again if in the area

Nice & quiet location. Friendly staff and excellent food, especially the surprise 3 course dinner. The hotel is also dog friendly, and you can bring your dog in the restaurant at dinner time.

Everyone was so nice and the spa is fabulous! We loved all the saunas!

Everything about staying in this hotel was wonderful. That includes pre - arrival communications. The hotel manager right through to housekeeping were delightful and extremely helpful. I recommend making dinner reservations so you can sit right by the water - it's just delightful. I can also recommend using one of the hotel bikes to explore the area or take a packed lunch pack and go for a hike. The Suites next to the lake are amazing - can highly recommend staying in one of those, enables you to enjoy a meal and glass of wine on your private balcony.

We had a mini break (6 days) in this excellent hotel and really enjoyed our time there. The facilities (pool and three saunas) were great, as was the breakfast buffet. Staff were friendly and helpful. We enjoyed roaming the village and went on a local forest walk past the Castle and two monasteries. Beautiful views. There are many attractions close to Ilsenburg (within 30 m) which are worth visiting, e.g the UNESCO World Heritage site Quedlinburg with its 2069 medieval houses and churches, and the city of Goslar. Wernigerode is also beautiful, and you can take a small train from there to go to the Brocken, the highest "mountain" (just over 1100 metres) in the area. We did not run out of places we wanted to see. The area is great for hiking and it is possible to rent all sorts of bikes.

We had two very comfortable nights stay with a four year old. It was family friendly, breakfast was very well catered and the staff were attentive. Views over the lake were good, although our room didn't have the best view. The spa was excellent too.

A very comfortable hotel,spotlessly clean with friendly and helpful staff. A picturesque setting and a good restaurant.

We'll come back

Personnel was friendly, the food was great and surrounding area is beautiful. Our only concern was the size of the room and the size of the towels. The latter, however, is a national complaint and not specific to this hotel.

Sehr freundlicher Empfang, alles wirklich wunderbar. Hier lohnt es sich ein paar Tage zu bleiben und die Umgebung zu erkunden. Auch ein Abend im Restaurant und in der Bar ist sehr zu empfehlen. Wir fühlten uns sehr wohl und kommen wieder. Dankeschön

Fantastisk beliggenhed, dejlige værelser men dårligt spaområde. Maden helt forfærdeligt, er kokken ikke uddannet? Dårligt for et 5 stjernet hotel

Schönes Hotel mit hervorragendem Service, professionellem und freundlichem Personal. Der Wellnessbereich nicht schlecht, aber auch nicht spitze. Trotzdem kommen wir wieder.

This was supposed to be a five star hotel but is at best three star quality. Rooms pore and worn old furniture. Staff had no idea what it means to have five stars. However the food was excellent - ten stars to the chef.

God service i reception, men mangel på service i restaurant/gårdhave. Da vi ankom kl 13 ventede vi 1 time før der var personale der kunne tage bestilling til kaffe/mad på trods af at der sat en forretningsfrokost i gårdhaven. Vi fik ikke info om at der kun var rengøring (inkl. toiletpapir og håndklæder) ved indtjekning på 5 stjernet hotel, hvilket vi fandt ud af 21.45 om aftenen (15 minutter før receptionen lukkede). Vi havde et brusekabine afløb der var delvist stoppet så vi havde brugt håndklæder til gulvet. Som minimum kunne man have checket toiletpapir og håndklæder

Lovely place with Nice staff and beautiful surroundings . Good breakfast og pretty rooms

Et super fedt hotel som jeg kun kan anbefale. Det er hyggeligt og ligger i hyggelige omgivelser og så er personalet servicemindede og venlige - alt i alt - et super godt hotel.