Overall Ratings & Reviews Country Inn & Suites by Radisson, Richmond West at I-64, VA

Everything was clean, quick, and efficient. Such a fantastic stay with excellent customer service.

It was ok

Great location near everything even Goodwill

It was a good stay.

Comfortable rooms. Good price.

The property itself was fine my complaint was that the heat did not work

Easy access to where we needed to be. Nice room with two queen beds.

This was a most interesting stay, very outdated amenities, the ottoman in our room was ripped, the shower looks like the one in my great grandmas home built in 1958, the tv ANCIENT. Hot tub had rust… i would never stay here again. Upgrades are needed

The staff was lovely and helpful. I only wish we had be asked if we wanted to pay for the room with a different card. I was tasked with reserving the room so I had to put in a card but I wasn't supposed to pay for it. That said, it was only a small annoyance. The room was comfortable an clean and I would definitely stay here again if I need to!

The hotel was in the perfect location for us. There's a bunch of restaurants just a few minutes away and plenty of shopping.

Cold showers!!!

Pictures are very misleading. This place ranks just below a Super 8. Condition was old and in need of repair. Slept with one eye open!

It wasn't a long trip, but it was long enough to be comfortable. The staff was very hospitable. We enjoyed our stay.

Our overall stay was good. The pool was a nice touch for our children, but there was too much chlorine in it for them to really enjoy it without their eyes burning.

I love the tub

We rented 2 rooms from Thursday - Sunday for a soccer tournament. One of the rooms(my kids room) had a very strong musty/mold smell. Mold around window and molding near heater/AC. I spoke to front desk about this on Friday. I was told we could switch as soon as they had clean rooms. When we arrived back from our Soccer game a new person was at the desk and i explained. Her response was “well that’s not what I was told. Also she said she went to the room and couldn’t smell anything” I told her I have 2 rooms that have 2 completely different smells and she was more than welcome to accompany me to smell the difference. She then said well I don’t have another king suite so….. I replied with give me anything. I’d rather my children do not sleep in a musty, mold infested room. No compensation offered for the downgrade on the room for the remaining 2 nights. Hotel is a bit dated.

It was a comfortable, convenient place to stay as I was visiting my son

I will say this isn't a bad hotel to stay in but it definitely needs some upgrades. I haven't stayed in a Country Inn and Suites in a while but the quality of the room has definitely changed. Shower pressure wasn't great at all and the beds were ok. Key card didn't work and had to be programmed again and still stopped working. I probably wouldn't stay here again. I'm not one of those people that expects everything to be perfect, but you expect the important things to be on point. I probably wouldn't stay here again

Quiet and convenient

The hotel room was dated and smelled life burning electrical wires. The walls had what looked to be ketchup stains on the walls, pictures on the walls had broken glass. Just was not a good experience at all. I’m normally a person that doesn’t complain by this was not worth almost $400 for the weekend. Do not stay at this hotel.