Overall Ratings & Reviews SpringHill Suites by Marriott El Paso

the room was great and comfortable. The property was well kept and clean.

Stay was good.

Absolutely loved our stay! ..no complaints.. rooms were very clean & staff were so friendly.

The rooms were very dirty. The first room, there were splatters of something all over the couch and tons of spots on the couch. I have littles that have to sleep on the couch so I talked to the gentleman at the front desk and he immediately moved me to a new room. The couch was cleaner- still a spot on the couch but I thought it would be okay. My kids saw a medicine cup with pink stuff still in it on the back of the TV, there were peanuts all over the floor by the dresser the TV was on. I walked by one of the beds and heard crinkling so I moved the dust ruffle and found a bag of chips spilled on the floor! I told the same gentleman and showed pictures. He took the pictures of the pictures and said he would talk to the housekeeping manager. My kids and I were exhausted, we opted to stay in the 2nd room as the beds at least looked clean and we were exhausted from driving 12 hours. I used to work for Marriott. I was very surprised at the lack of cleanliness. I was also very surprised the only solution offered was to move me to another dirty room- there was no real resolution to the problem and we stayed in a very unhygienic room! Marriott standards definitely were not upheld here!

Our stay was terrible. Once we arrived to our room, we needed to prepare for an engagement, however, the shower door was not working. We had to wait for maintenance to come fix it, making us late to to our engagement. The next night, we arrived needing to shower and plan for an early appointment the following morning, and again the shower door was not working. Maintenance was not available and we could not shower unless we moved to another room, at 1 o'clock in the morning! The next morning we tried to speak to the manager, Josie, but she was never available, and we were not able to speak with her. The maintenance man mentioned that these particular rooms were in the process of being renovated, so he wasn't surprised that we were having issues. So why would the Marriott rent out substandard rooms?

Tardanza al realizar el check in Cobran 10 dólares por el estacionamiento

Good job

Excellent

Friendly staff

Check-in was easy—great service at the desk. The room was clean, comfortable, and spacious. The overnight desk clerk was the weak link in this exceptional chain.

It was a great stay!

Check-in was quick and easy I got to the room. There was no Netflix feature on the TV although there was a feature on the remote a shower in the handicap room had bars on it that were not conducive to exiting or entering the shower therefore as a handicap person, I was not able to bathe. It’s very unfortunate Dated room. I’m sure it was really nice when it was built.

Nice hotel, but it is starting to age quite a bit. Needs a refresh pretty bad. Towels are tired, my room had cracked glass in the window, the only elliptical machine in the gym was broken, etc. with that being said, the price was low, and the breakfast/amenities were sufficient for my needs.

Very nice and quiet. Just what we needed after an 8 hour day of driving.

Great location and shopping

The property is well located, close to amenities. However, the public spaces in the building are not clean and the staff not readily available. Overall, we would not recommend and we will choose a different place to stay next time.

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Warm welcome, easy to book, large spacious well planned rooms. Bed was ultra comfortable.

The front desk ladies were awesome. They have great customer service, super polite, and just an overall great attitude.

It was very good