Overall Ratings & Reviews Comfort Suites At WestGate Mall

Great service

We have a good stayed here, breakfast was good, easy parking, great greeting staff and love they daily take trash out. Only thing I would recommend is breakfast starting 6:30am on weekend as our daughter games were early she couldn't grab something early morning before leaving.

We enjoyed the roominess of our suite and convenience to the interstate. The room was clean and the bed comfortable. They also had a nice breakfast.

I did not get room cleaned until I mentioned it to front desk. I received room cleaning after 4 days.

I didn’t like the staff and facilities.

Very nice stay. The bed was so comfortable.

Our stay was good. No complaints.

Rooms are spacious, the price is reasonable

Front desk was very rude when I asked if there was any off chance I could check in early (it was 2:30). Also, the bathroom was a little mildewy

We stayed at this hotel for one night while traveling back from vacation. The hotel staff is friendly, and our room was spacious and clean. The beds were comfortable, and the complimentary breakfast was filling.

Service was exceptional. Room was comfortable, roomy, and clean. Continental breakfast was great!

Easy spot to get to from the Highway. Breakfast was OK. Couch was stained. Bed was comfy. Mall was across the street. If you need a quick cheap place close to stuff, this works.

Staff very friendly. Breakfast had several choices and was always very good

Great night stay. Only problem was I went out to my car and key didn’t work so I had to get my car reprogrammed

All was good

There were two problems - first the rooms are not very soundproof, lots of noise. second - my room smelled bad. The location is good, rates are good, breakfast was good.

Looked better in the picture but it look terrible in person.

Nice place, well located. Old keys room can a headache. And cleaning service was not good.

We paid for a balcony room upgrade and when checking in the front desk said I have to be transparent and there has been a water leak from upper room and we need to remediate. They moved us to a room overlooking a parking lot that was a basic and would not adjust our rate because it was paid to Expedia. I spent 85 minutes on the phone with Expedia and they finally agreed to adjust my rate and give me the difference in key money to my account. If I had of booked direct with Hilton I would have had an easier time handling this.

Everything was good except that we ran out of hot water during the first shower.