Overall Ratings & Reviews Comfort Suites At WestGate Mall

The overall stay was good. The room was clean. Very accesible to nearby restaurants and shopping. My only complaint is the bed was too high.

N/a

Clean rooms

Because the glitch in the system was made reservation in different day . Supposed 11th to 12th , the system registered 12th to 13th. I called immediately Expedia and hotel and both was not able to help . So I have to do new reservation and I had paid for it.

Cleaning staff and front dest was friendly and helpful. Unfortunately, i came when the pool was closed. The breakfast was ok not great and when we needed our door yo be opened while we were away so someone could pick up the oxygen tanks my sister had needed, the front desk would not let him in without a hassle. Eventually this was taken care of. That was most unfortunate.

Only stayed 1 night as we were on our way to another location. Clean, quiet room. Friendly staff at front desk. Nice location. Easy to get to from highway. Nice breakfast

Only complaint bathroom fan did not work. Yet nice facility and very clean. Complementary breakfast excellent and the area stocked and staff very nice.

Plumbing issue. Every time the bathroom in the lobby is flushed, it back flows out from the drain on the floor. The shower was draining slowly in the room. Report it on first night. Stayed for 3 nights and still the same. House keeping on cleaned up one night and missed the other nights.

It is nice and very spacious.

Everything was gteat

We were charged a $50 pet fee and the room was not very clean. You would think with the extra payment it would have been clean to regular standards. Couch was dirty, floor trim torn off, and desk chair ripped up.

The buffet was terrible. Eggs and sausage awful. We got in late and needed a cart for luggage. The lady at the front desk just ate her ice cream bar and said I don’t know. No offer to help at all. Room was ok. Found used vape in couch and pull out couch was the worst thing i have ever laid on! Staff was very apathetic.

Room was clean Breakfast bar was satisfactory

The carpet look like it hadn’t been vacuumed. The carpet was pulling away the base boards around at the bottom. We kept having issues with not having any hot water. There was no drain stopper in the bath tub so the thing you do is take a cold shower.😡 You not use the tub. Not to mention there was black sticky stuff on the bathroom shower wall. The sleeper sofa smelled bad. The side door entrance did not work. The man at the front desk said it needed to be replaced. One of the towels that was folded neatly was actually really dirty and had hair stuck to it. There was a clock on the night table but it didn’t work. It was my first visit to the city and I will have to be returning often but, I will not STAY HERE AGAIN!!!!

Great Stay

It was clean and the breakfast was good

Great clean hotel. Close to anything you could need.

The front office staff was nice.

Great service

We have a good stayed here, breakfast was good, easy parking, great greeting staff and love they daily take trash out. Only thing I would recommend is breakfast starting 6:30am on weekend as our daughter games were early she couldn't grab something early morning before leaving.