City Inn Russell Square

Explore City Inn Russell Square
7.4
Pleasant
From 181 reviews
Cleanliness

7.4

Room Comfort

7.4

Service and Facilites

7.4

Traveler Reviews City Inn Russell Square

Number of reviews per page
20
40
Top reviews
Christopher
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The shower did not have enough water pressure to wash soap off or extend into the rest of the shower cubicle, the water could only dribble down. The towels were dirty/stained. If you don't cover the drains then the room stinks of sewage. The bed was comfortable at least.
Wayne
icon-Business
Business
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Functional and you get what you pay for
david
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

State of the room was poor, shower was poor, lots of noise, unpleasant smell from drain in shower
Ann
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Reception very friendly and helpful. Good location. Very clean
Jonathan
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

All good thanks
Louise
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Great location. Clean. Bed was comfortable. A little shabby but good price
Margaret
icon-Leisure
Leisure
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

No contact at all with another human while I was there! Entry instructions were clear, the entry and stairs would be tight for really large bags. The public areas seem run-down, but the room and bathroom were nicely done. My room was facing the street, and the noise might bother some people, tho it quieted down around midnight. The temp was fine and the window opened, but there’s no a/c so I expect it would be quite hot in the summer. Closest tube stop from Heathrow was the Piccadilly line to Russell Square;0 Euston is also pretty close.
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sue
6.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Room was very small and smell emanated from the shower drain, which they had covered and asked for you to remove before showering. Bee aware there are no lifts and we were on 3rd floor with extremely narrow steps.
Hang Fung
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

The room is super dirty. The cups there have disgusting stains. Thx toilet smelt. No noise proof at all. Heard people moving furniture or talking all night long.
phil
icon-Leisure
Leisure
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Its not 4 star luxury but then i didnt pay for 4 star. Has all i needed
Sarah
8.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Pre-trip communication was excellent. Really clear instructions. Room was basic but clean. Bed was comfy, water pressure was fantastic. Coffee machine in room needed deep cleaning
Felicity
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Great room for the cost. We had to contact the hotel to ensure accessibility and were instantly retooled to the ground floor family room which had plenty of room and a big shower. The only downside and it wasn’t really, was the beautiful original sash windows that we could open, didn’t keep much noise out so the foxes woke us up at 2am!! Really not an issue!!
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Steve
icon-Business
Business
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

good value
Tsz Yu
4.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

There were some flies and dead flies on the floor.
Jessica
6.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Very basic hotel,
Lucas
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Great location, walkable to underground and train stations, nice neighborhood
Karen
2.0
/10
Reviewed 58 week(s) ago

Hotels.com verified review

This hotel was absolutely awful. I would say its a 1 star hotel very disappointed will never stay here again. Would definitely not recommend to anyone. It was lije a hostel not a hotel. We booked a Double room. We got a quad room in the basement absolutely the worst hotel i have ever stayed in
Janette
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Absolutely terrible, room smelly and dirty, lipstick on sheets, no reception or anyone to contact with problems, bathroom was filthy. The area was really rough and we did not feel safe.
James
icon-Business
Business
6.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Not staffed after 5pm but the key codes worked (dodgey key box code entry didn't work at first). The place was not very clean. I guess reasonable value for the area. Kettle in the room was filthy, maybe the previous guest had boiled soup in it.
Ian
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

We stayed in room G and arrived early to drop our bags off which was brilliant and they were put in our room. The room was a good size and clean, the double bed was a bit uncomfortable but the sofa bed was a lot better. It was a very warm room and was unable to find any way of turning the heating down, however, as it was late when we got back to the room we didn’t look too much in to it.
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