This was one of the worst hotel experiences we’ve had. We arrived, anticipating an attractive and heated pool. We discovered a very dirty, shabby out of date pool that was cold. After much communication with Expedia, the owners of the hotel turned up the temperature on the pool. Unfortunately, because the hotel was listed as a four-star hotel, but was maybe at least a 2 1/2 star or three star hotel, we decided to go somewhere else. The pool was too small to in fact, be usable, despite very misleading photos. Even though we were very unhappy and agreed to pay for the two out of the four nights, the owners refused to refund any the remaining two nights we had paid for.
The photos of the hotel and the Expedia ratings are both very misleading. If one was expecting a 2 to 3 star hotel that was pretty rundown but not unpleasant. This would be OK. Unfortunately, that’s not what the ratings or the photos led us to expect.