Overall Ratings & Reviews The Resort Mumbai

Located on Aksa Marve Beach, The Resort is good for a short holiday.

Beautiful resorts good staff but late service

The place is covered in mold and grime. They haven’t cleaned it in 10 years. We had to move rooms three times for mold in the bathrooms. Showers don’t drain properly. Mysterious dripping stains on walls and headboards. Tabletops dirty, bundles of other people’s hair on the floor, stains on the sheets. The hallway smelled like vomit for two days. The carpet is stained and musty. The stair case had dirt everywhere. The gym was covered in dandruff and hair. This place needs a health inspector visit. It was worse than the 3 star hotel we stayed in. The staff were rude and incompetent. Everything was a disgusting disappointment.

Adjacent to the beach, large gardens and pool. Excellent range of Indian cuisine but limited range of Western food.

The spa was amazing

Had fungus stains in our room. Was not happy with the room- apparently we had a club room

Very nice

Great getaway & not too far from home. No complaints about the property & their service at all ! But it will be great if both The Resort & Retreat alongwith the locals take up the initiative to clean up the beach just like the Juhu Beach has been done.

The hallway was smelling and musty. The pool area was not cleaned the next morning. Wi-Fi access was limited only to the inside of the building, not at the pool snd other areas. The person who came to deliver food for room service, his clothes were smelly. Lights and air conditioning in common areas were turned off during day time, even if it was dark due to rains and hot.

I did not expect but was pleasantly surprised at the quality of room, breakfast area, and the check in/ out process.I will certainly stay there again.Only problem was distance from work place but that was known.Maybe the staff could be less serious and smile more.

Very good location. Easy access to the beach. Very quiet. Staff could be more friendlier.

Wonderful hotel, friendly staff, great location off the beach and good food. Can’t fault it.

Wedding venue for my nephew. Good staff and hotel, food and facilities.

All right. Would have liked a more homely feeling.

Rooms are clean and good.Food iis stale what was ordered in room service

Poor service, unfreindly staff, poor food quality. Everytime i entered their facility i had to prove that i am guest at the hotel.

Staff was friendly and helpful but I had difficulty communicating with them. Very comfortable and great bathrooms and beds.

The facility is fabulous. The room is large and comfortable, a real fine quality accommodation. The lobby,, restaurant, the grounds all fabulous. Food in the eatery is no better than average although ombiance is very inviting. The numerous staff certainly courteous and eager to help, yet English communication is lacking. The pool is visited by great numbers of birds washing and deficating in pool water. The filthy beach has warnings not to swim in the ocean, the filthy water is a danger. Staying here is a very mixed bag yet I would probably stay again.

The resort is around an hour ride north of the airport which is only $5.50 Uber ride so no complaints there. However, near the airport or down south is where you want to be. The security at this hotel is very good. Getting in requires a security check. The hotel itself is also very clean and my room was very comfortable. However, the beach is dirty and it is recommended not to swim in the water. Also, people do swim in the pool but I chose not to after watching crows wash themselves in the morning in the pool water. Not a bad hotel. Just not what I expected.

The property and location is great and a wonderful getaway from Mumbai. However the service is sub par. Though the staff was polite, they were inefficient in getting things done quickly. They should reconsider their check-in time if they are going to have all their staff at lunch at the same time with just one person at the counter.