Overall Ratings & Reviews Hampton Inn Presque Isle

When we arrived at the hotel the person working the desk was not friendly at all. She proceeded to tell us we did not have a reservation when we actually did. My husband showed her the email confirmation and she said they do not send emails and that we did not have a reservation. She did not try to offer a solution, just stood there while we tried to find more evidence on our end. In the mean time I got in contact with a very helpful representative from Hotels.com who said they would call the receptionist and be sure to get us a room. The phone at the desk rang and she ignored it. I had to ask her to answer the phone and informed her that the call was most likely from someone who would straighten everything out. She rolled her eyes and answered the phone. She continued to say "ok, ok, oh I guess I didn't look there, now I see it." She then told us our room number and that was it. No apology, no additional hotel information (breakfast, check-out, etc.). The customer service from Hotels.com was amazing!! Super helpful and so quick to fix our situation.

We had a great 3 day stay. The rooms are quiet and well cleaned. Would stay here again and it is pet friendly.

Super clean & super comfy. Hampton inn is my favorite. Just can’t always afford it.

Friendly staff, very quiet area.

Could feel the bed coils in the mattress

Staff at front desk a little rude but clean place

Nice

Lovely place to stay clean, friendly

Great hotel on Main Street, near shopping and airport

Very clean, comfortable and a quiet stay. Very happy with our stay as usual.

Great hotel located on Main street

Location

The entire staff gets a 5 star rating. We had an excellent stay and everyone from housekeeping to management were more than hospitable and friendly during our stay. We will definitely stay again

Above and beyond staff A

It was very relaxing. The hostess’s were very friendly (I met three) in addition to the woman making breakfast for the buffet. Customer service ALWAYS makes a difference and they were fantastic.

Excellent staff

We travel a lot and stay at a lot of Hamiltons, this property was hands didn’t one that went above to well you, provide amenities that made you feel like you were at home. The room supplied drinks and snacks so you didn’t have to go out for anything. They provided grab bags as well for breakfast if you didn’t have time to sit at breakfast. Staff refused tipping as they were just happy to assist you.

It was ok

Everything great except shower head and cold/water faucette. Shower head did not function properly on all settings. One setting sprayed over the glass shower door. Cold/hot faucette catridge needs replacement. There was not a smooth transition from cold to hot or vice versa. The

Clean