Overall Ratings & Reviews Embassy Suites by Hilton Houston Energy Corridor

It was a good hotel, breakfast was good. Bed was comfortable, room was well air conditioned.

Love this hotel ! Natalie greeted us at check in and was very very nice and helpful. Very welcoming too. breakfast is the best. Will stay again

We stayed for 13 days and al the staff are so profesional. The asistand manager Angel was so profesional and helfull al the time we where there. Thank you.

First night my daughter woke me up and said there was a bed bug in her bed. I immediately went to the front desk they put us in another room on another floor. I showed them pictures. Next morning spoke with the manager she saw the pictures and said she would take care of it. And give me a call. A month later I’m still waiting on a call back!!!! My granddaughter is now afraid to sleep in a bed.

Staff was Great!

Came into town for a Metallica concert and we chose Embassy Suites. It was a great stay and will choose this place next time I am in Houston since I travel here for work quite a bit.

Free drinks

Great

My family and I enjoyed a nice stay

It is a fine location to stay in...I always appreciate the look of each hotel, the staff, and the amenities at Embassy Suites.

Housekeeping delivered stained towels everyday. Plates in breakfast area had dried up food. Bowls had hair in them. Gnats and mosquitoes were everywhere. Stinky parking garage. Iron in room broken. Toilet paper not replaced when housekeeping came. Hair in the fridge. Full sized beds instead of double queens that they advertised. When asked, they said that was normal. It took 2 hours and 3 follow up calls to get towels brought to my room. Dust in lights. Spent over $1K here for the week and I Would never return. Management was made aware and all they offered was to get my room cleaned for the last day. Unacceptable.

Wonderful staff hotel very clean bed comfortable breakfast delicious. Need to work on pool and jacuzzi.

The staff was excellent and the propery was well kept and clean.

When I arrived Yousuf was very welcoming and checked on me. Unfortunately the toliet wasn’t working (would not flush). Maintenance came to the room, left with no explanation. I had to call the front desk again. Secondly I was going to get breakfast and the door wouldn’t close fully. Called and it was taken care of. Lastly I was overcharged according g to the third party. I work for CPS and took vacation time and was a bit disappointed. I’ve been staying at your hotel for a decade. Please make this right

Didn't know hotel was under renovation, couldn't find my way to entrance or parking. Got into room phones didn't work, called front desk 4 times was put on hold for 5-10 minutes each time and then hung up on. Called Room Service, was hung up on twice. Beds aren't the same, uncomfortable mattress. Won't go back.

The rooms are very comfortable and clean. There are lots of restaurants nearby.

It was lovely except they really need new Technogym Equipment in the Fitness Centre. The best hotel shop be equipped with the best products!

All good except the shower equipment which is old and having less flow

Amazing Place To Stay Staff Was Very Helpful And Kind Rooms And Food Was Amazing!

The hotel is very lovely, but there are two minor issues. One, the shower water pressure dropped out mid-shower, and it took two minutes to come back on. The second, the front desk called the room, stating that I had to check out the day before my check-out date and asking if I had another reservation with another hotel. I think the staff should’ve double-checked before making any phone calls concerning the check-out dates. Other than that, the hotel is very nice