Overall Ratings & Reviews Holiday Inn Express & Suites BEAUMONT NW PARKDALE MALL by IHG, an IHG Hotel

The room I was given had the bed placed right behind the industrial dryer machines of the hotel and they would run very early in the morning and throughout the entire day. Impossible to rest and have some quiet. And at night the sound of other guest's door can be heard so loud from your room or even when people talk in the hallways. If you are looking for good rest and you are not a deep sleeper, I would not recommend this hotel. Staff was very nice and tried to help their best.

It was fine. Staff accommodated us

Excellent

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Front desk was very helpful. Room was clean but breakfast area and hotel in general were not cleaned (appeared understaffed). In room - poor tapwater pressure (3rd floor) & lukewarm water along with soured AC odor could be remedied with minor updates and maintenance.

Ok

It was OK. The shades on the window weren’t great and there was a light pole right outside the window so our room was bright all night. The front desk woman was great.

Overall very good stay. Staff were courteous the only thing that decreased my rating for service is that the phone never got answered. Not sure if there was an issue with the line? The water does not get very hot in the shower. The room was really nice and bed was comfortable.

The hotel was clean. The front desk was friendly & helpful. Would definitely stay here again.

Hotel seemed clean but the shower was cold at night and morning. Not a pleasant experience in winter! Unacceptable!

Very good service and very helpful had a young man that works for me staying there The folks at the desk were extremely helpful to me and to him

Excellent service. Comfortable stay. Great friendly staff!

Fred deserves a raise! He was doing an excellent job in the breakfast area, working hard to keep items well stocked and the area clean. Super friendly too!

I couldn’t get the treadmill to work wasn’t user-friendly other than that. It was very nice and clean and the staff was very sweet.

This hotel needs a better way to leave the parking lot without having to turn right and go all the way around instead of being able to go directly to the light.

The hotel is showing its age despite evidence of redecorating. The first floor rooms are considerably unkept; we had to request a move to another floor. However, its location is good, where a nearby steakhouse is a most welcoming sight after many hours on the road.

We only stayed for one night but the room was clean and the property was quiet.

Check in was easy and all the staff we encountered were courteous. Room was clean and comfortable (bed was a little high if you are short and/or injured like me!) and we enjoyed our breakfast as well. The hotel's location is convenient to shopping and food!

Staff was friendly and coffee was good

Staff was very friendly and professional. Robert Cook was on duty upon my arrival. Absolutely loved him! Great person. Very quiet environment. Will stay there for future visits