Overall Ratings & Reviews Holiday Inn Express & Suites BEAUMONT NW PARKDALE MALL, an IHG Hotel

Hotel seemed clean but the shower was cold at night and morning. Not a pleasant experience in winter! Unacceptable!

Very good service and very helpful had a young man that works for me staying there The folks at the desk were extremely helpful to me and to him

Excellent service. Comfortable stay. Great friendly staff!

Fred deserves a raise! He was doing an excellent job in the breakfast area, working hard to keep items well stocked and the area clean. Super friendly too!

I couldn’t get the treadmill to work wasn’t user-friendly other than that. It was very nice and clean and the staff was very sweet.

This hotel needs a better way to leave the parking lot without having to turn right and go all the way around instead of being able to go directly to the light.

The hotel is showing its age despite evidence of redecorating. The first floor rooms are considerably unkept; we had to request a move to another floor. However, its location is good, where a nearby steakhouse is a most welcoming sight after many hours on the road.

We only stayed for one night but the room was clean and the property was quiet.

Check in was easy and all the staff we encountered were courteous. Room was clean and comfortable (bed was a little high if you are short and/or injured like me!) and we enjoyed our breakfast as well. The hotel's location is convenient to shopping and food!

Staff was friendly and coffee was good

Staff was very friendly and professional. Robert Cook was on duty upon my arrival. Absolutely loved him! Great person. Very quiet environment. Will stay there for future visits

Front desk clerk was nice but room had popcorn kernels on the floor & a roach crawled up the wall after being in the room for only 10 mins.

The rooms were clean on the surface and the bed was comfortable. I have been there two weekends in the past month. The building had some significant damage to the exterior awning that was repaired when I was there the second time, however there was still a lot of damaged construction material in the flowerbeds. There is an incredibly thick mildew/mold smell when you first walk in the entry. There is some sort of ongoing issue with moisture in that portion of the building as the windows fog, the floors are damp, and the air is blowing from the HVAC system. I don’t know how the front desk people can stand it. The carpet floor in my room was stained and the remote didn't work properly for the TV. The refrigerator was broken. The toilet handle didn’t properly flush the toilet without it constantly running. There was mold/mildew and rust on the HVAC vent in the room. The elevator panel inside the sole elevator is in need of service as the buttons do not all properly work consistently without effort. The breakfast area was clean and continental breakfast was adequate.

Hotel ways all around a great experience!!

No comment

limited power, pool in terrible condition, no rooms available although i was there an our early to check in. front desk lady offered to cancel my reservation due to no rooms available, hotel under construction, pool full of algae. I did not stay here. I am trying to get ahold of expedia customer service since that day to explain issue. I have pictures. i had to drive a few more hours to find a clean hotel that was not under construction.

Close to freeway for easy access.

The front oning was being fix so blocking front vanity in bathroom was missing caulking

Place where pretty close by

Good for the most part. I personally believe it’s ridiculous that we were only given two wash cloths and two drying towels for four people. Food good. Would like to see the tubs cleaned/painted to where you don’t feel dirty taking a shower. Breakfast was good. Pool was fine, hot tub did not work! You had to go to front desk to get pool towels which I think is such an inconvenience to the guest!