Great location and apartment accommodation perfect for 4 night stay

Great location and lovely view from balcony. Staff polite and helpful. Tired room and corridors. Rubbish tea and coffee selection.

Charming hotel in a lovely area. There was so much to do within a 3-10 minute walk of the hotel. Shops, restaurants, fresh food market, beach, etc. The room was very comfortable for 3 people. The bathroom was quite large with a nice shower. AC was a bonus, as was the mini fridge. Comfortable beds. Very clean. Staff were very friendly and helpful in multiple languages. If you have mobility issues, know that you cannot drive up to the entrance. And the elevator is really tiny so we mostly used stairs. Parking is about a 4 minute walk with lots of stairs, and getting to the parking garage is a bit of an adventure. (Many streets in Biarritz are pedestrian only,) it’s also paid parking, with was rather expensive. If you can avoid a car in Biarritz, I would. It’s a very walkable place.

Not a 4 star hotel

Fast internet. Cute room. Nice desk. Nice mini fridge. Very good shower. Very good and fast air con. Staff friendly and helpful

Comfortable quiet hotel beside the beach.kettle and crockery in room comfortable bed. Hair dryer loads of shower gel

Our stay at this hotel was far from enjoyable. The bed was incredibly uncomfortable, making it nearly impossible to get a good night's sleep. The staff was rude and unhelpful throughout our visit. One particularly absurd moment was being charged €8 for a coffee from a basic machine. To make it worse, the receptionist remembered a cup we took a day earlier with laser focus — if only she used that level of attention to provide good service instead of nitpicking minor things. On top of that, we didn’t receive room service for three days, and when we brought it up, they had completely forgotten they promised to refund one night because of this inconvenience. Overall, this hotel clearly lacks customer care and basic hospitality standards. I wouldn’t recommend it.

A superb location for seeing Biarritz on foot. It is in a quiet town centre square (virtually no cars) with sea views from balconies. If driving into Biarritz there is a public underground car park just a few yards away. The airport is as close as it could be (20-25 euro taxi fare) but the train station is surprisingly quite a long way (15 -20 euro taxi fare) although plenty of buses. It does not feel like a 4 star hotel - the first impression of the ground floor is very dark - it was evidently refurbished 10 or so years ago to a style that may have been popular at the time. The dining room is only open for breakfast and the tiny gym probably rarely used. No bar or lounge. Both face the square so when you first arrive It almost seems the hotel is closed. We only ever saw a friendly receptionist who again is hidden away. This feeling is not helped by the tiny lift and narrow commonways (on second floor) needing a new carpet but our room itself was absolutely fine. We had a junior suite - just a large bedroom with settee but on the corner of the hotel so had a door onto the front balcony (sun in morning) and side window which at last gave a feeling of space. Shower room and wc both ok, in fact the shower itself was excellent. Kettle, coffee pod machine, fridge (no mini bar) all ok. All seemed clean as did the room. Having seen a lot of bad reviews we went with trepidation but the hotel suited our needs due to wonderful location - close to restaurants, beach and little harbour

Great and convenient

all good but a bit expensive

The property is well located near the main beaches, restaurants bars and nightlife. The hotel was of reasonable standard but we booked a quad room with courtyard view, but in fact there was no view as we were below the courtyard level, this meant the room was very dark. I expect other rooms in other parts of the hotel would have been fine but there was no other availability, and the room was at much lower cost than alternatives. We would have considered other options if the room clearly stated ‘no view’ or basement. However biarritz is wonderful and we enjoyed our stay.

Lovely hotel, excellent location, very helpful staff. The bed was very hard.

Great location, clean and comfortable hotel and all staff were nice! Only A/C needs maintenance. We were there during a heat wave and there was no air conditioning that could help lower the temperature. During “normal” hot days everything was perfectly fine.

Excellent location, in the heart of biarritz. Would recommend this hotel for a couple who want to immerse themselves in the centre on the city. Great hotel, friendly staff.

Beautiful location and very nice people. The elevator would give an ant claustrophobia but the location was amazing and so close to so many beautiful parts of the city. Hotel staff was very attentive and the hotel room was small, clean and nice.

Evidently refurbished recently so room in good condition. Service however fatally let down by failure to make up one of the beds compounded by refusal of check-in lady to do anything about it. Luckily night staff immediately helpful but then next day room was not made up properly. Strangely, no restaurant despite prime position for tourist eateries.

Beautiful hotel

Great location to beach. Walking distance to shopping district. Room clean, bed comfortable, elevator worked.

Right in the heart of the old port.very quiet area.Within the square containing the bandstand .Great beaches to investigate

The hotel was so cute in the little plaza. Our room had a balcony that we loved sitting on to watch people and look out at night and in the morning. We were early to check in and the woman at the front desk was very accommodating, letting us store our bags, change and use the WiFi. She was also very helpful getting us a taxi and helping us get around.