Let’s start with the positive. This could and should be a 5 star hotel (if it was run properly. The grounds themselves were beautiful. That’s all I can say positive. The staff receptionist Caroline was rude, unprofessional and not a nice person. She rolled her eyes at me because I don’t speak good French First they gave me a horrible ordeal over my service dog staying there even though they say on Expedia service dogs are welcome and exempt from fees. They insisted on charging me until I got Expedia involved. The rooms have no air conditioning, there is no refrigerator to keep anything cold nor any microwave to make anything hot. The neared restaurant is 20 minutes by car and the restaurant at the hotel is closed for dinner Monday and Tuesday and essay overpriced. Because of the lack of food options, I did sign up for their 18 euro breakfast which consisted of rotting fruit, crusty hard cheese and bread that had been sitting out for who knows how long, there was no milk or replenishments, it was absolutely dismal. When I checked in the first thing that happened was Caroline asked for my credit card. No Bonjour, no welcome, she was eating a sandwich and reeked of cigarettes. What a terrible shame for what could actually overcome the isolation due to the beauty of the hotel itself. Caroline at reception ruined the entire experience for us.
