Unfortunately this hotel is not worth the ratings. I don’t think it's fair to other hotels that really deserve 9 stars ratings. The hotel does not reflect the pictures posted, It’s extremely outdated, exterior paint is chipped through entire building. We had two rooms and both had broken outlets, peeled paint, mildew in showers and not to mention ANTS. We slept with ants crawling on us. Staff were nice, garden and the view from balcony were truly beautiful. But I would never stay there again. Also, not a single iron for the entire hotel.

Nice hotel with did breakfasts and friendly helpful staff.

Did not really enjoy our stay. AC was down as soon as we got there, although it was fixed immediately it was very weak. The bed was extremely uncomfortable and I can tell it was old as I can feel the springs in my back. Hotel doesn’t have an iron either. Room got ants as well. Breakfast was very below average The reception, however was very nice, and the room was quite spacious I just would not say it is the 9+ rating that Expedia has it as.

Beautiful hotel with great service in walkable distance to old town.

This property is an absolute gem. It’s walkable into town but is set amidst peace and tranquility. The room was lovely and breakfast was excellent. Hope to go back again someday!

This hotel is beautiful! The property is well taken care of and has beautiful plants/flowers! The view of the city from the hotel is breathtaking. The staff is very nice and helpful. The only difficulty we had was figuring out how to initially get into the property since it is locked/gated.

I splurged on this place and was disappointed. We stayed for 5 nights. Nothing was included in our stay. Tea and coffee and breakfasts were extra. The tap water didn't taste good, and it was a bit of an argument to get a bottle of water after the first day. (We also purchased water in town each day).The property is nice and we had a pretty view from our room of the garden and Funchal. Unfortunately, it's almost a kilometre uphill from Funchal, so even though we are fit and walk regularly, we didn't want to make too many trips a day into town. There are no dining options nearby. The staff was friendly enough and our room was cleaned daily. The phone didn't work (a staff member tried to fix it and switched out phones, but there is a wiring problem), all the doors squeaked, and there was a dangerous broken outlet. The kitchenette was handy, and there is plentiful storage for clothes. We regret staying so far from Funchal.

Everything was great. My room was clean and quite big. Bed was very comfortable. Service was excellent. They acoomodated me for a really late check in as my plane got delayed. Breakfast was really good and the grounds around the hotel were a beautiful garden.

The hotel was beautiful and the staff lovely and helpful. The only slight drawback is that it's rather far from any restaurants/shops/attractions - an arduous 30min walk up and down the hill. On the other hand, it meant it was quiet, and the views of the harbour fabulous

We stayed in the best room with big balcony and amazing views.

This is excellent hotel, and we loved the building and the surrounding garden. It is not in the main area of large all inclusive hotels, but in a residential part of the city which made our Madeira experience more authentic. The walk to the center is easy, but I imagine it may be not that comfortable for someone with walking difficulties. We enjoyed our climb and had bo problem with it. The hotel garden is so well kept, gardener obviously doing good job. (And Sasha dog accompanying him) The views to Funchal and the ocean are also amazing. Our room was spacious and comfortable. What was a bit disturbing was the morning noise from the kitchen and the breakfast area. It would have been better if they kept the door to the kitchen closed. But the nights were silent and we could have a good rest. What is very special at the hotel is its staff, especially Jessica and Nuno at the reception, whose tips and assistance made our stay much easier. And also Delia from the accounting team who made our Madeira adventure memorable.

It was ok, but pricey for what it was.

Beautiful property located in a great area walking distance to many shops and restaurants. We booked the Premier Suite which was lovely and spacious with a beautiful balcony overlooking Funchal. The staff were wonderful and the breakfast each morning was delicious. The grounds of the hotel are also lovely. Would definitely stay here again.

Nice place.

The staff were absolutely wonderful and the room was extremely clean, large, and comfortable. The breakfast was fantastic and I will absolutely stay here again for my next trip to Funchal. Was able to walk to Old Town shops and the boardwalk within 10-12 minutes and could have used the bus stops if I had needed.

Very nice.

Very cute hotel and nice staff.

Lovely property and staff!

I absolutely loved this hotel. It’s so beautiful and historic. It’s in a quiet area although there are dogs near by that bark all the time. Can be fixed with earplugs . Within walking distance of tons of restaurants and shops. Very peaceful vibes here!!

Very good breakfast in the nice garden. Spacious well equipped room. Good location.