Overall Ratings & Reviews Holiday Inn RIYADH - AL QASR by IHG, an IHG Hotel

Everything was pretty much as expected. Thank you so much to the wonderful staff!

Came to the hotel to be surprised that the hotel is not honoring the reservations due to maintenance issues. It’s after 1am and they are transferring us to another lesser hotel.

Perfect

Good hotel in a good location close to malls and restaurants.

Very clean, and luxurious. Big sized room. Polite staff. Overall very good experience.

Great property.

Right from the start there were problems. The AC in the room was not working and the controls were broken. Whilst I use my mobile for calls the in-room did not work and despite someone coming to fix it they just left the job half-done. The room carpet was stained and old. Every corner expecially in the bathroom had ingrained dirt. I did not request a smoking room but it was the only one they had. I was staying for an extended trip (15 nights). The property overall needs an update. The shower head was broken and sprayed water all over again I complained but it was not fixed.

Good

Booked a room with a city view... the view was of the roof and a slice of the city. Bedroom was clean and spacious however the 'sofa' was badly stained. The bathroom was old and tired. Good hot water pressure thought. Housekeeping staff were extremely helpful and efficient Meals were excellent. ALL restaurant staff iexcellent. Unfortunately the spa & hair salon were only open to men which was a major disappointment. Women have not been considered in this area which is a missed opportunity! Instead women have a 'gym' (hardly) on the first floor, with just a few treadmills, a couple of yoga mats and random weights. In addition the provision of just 1 toilet and handwashing facilities means having to queue. Given that there are many women staying at the hotel surely better facilities for women should be provided! Hotel location is ok.

Excellent service Excellent location Excellent food

Staff were very helpful and friendly, many thanks.

Convenient

Basic hotel, very small window in room. Breakfast was okay… Unfortunately, they had an emergency announcement that went of all three days of our stay, saying we need to vacate the building, and once was at 1:00am. Another night a staff member knocked on our door at 2:00am, mistakenly thinking we called for towels. Tough to sleep in that environment!!

Very bad experience Arrived at 7:30 pm and my room wasn’t ready The room was in a very bad condition, room door was open and can’t close smoothly, TV unit was broken, iron was broken and leaking water, bathroom wasn’t in good condition!

Good stay at this hotel during my first visit to Riyadh. Saleem was very helpful with the luggage and explaining the facilities of the hotel. Impressed with all the staffs service including the checking in staff. Good wifi service and walkable distance to local shops Recommend this hotel for the stay. Could have more restuarant choices. Slight negative is the food choice at the hotel restuarant. Buffet only so slightly on the pricey side.

Wasn't good enough

Old rooms

Nice hotel

When i reach. No AC was on all rooms.

Slow front desk, run down property, old beds, scratched room wall. Hotel needs renovation. One star hotel.