Overall Ratings & Reviews Serenity Alpha Beach

Plus: truly beautiful resort, fantastic beach spot with access to corails, safe, friendly and dedicated staff, many swimming pools well maintained, very fair conditions overall and excellent value. Minus: way too much soliciting on beach (every 5min a salesperson come to you to sell something out of your all-inclusive package (they are the friendliest but do not understand they ruin our stay by harassing us). Some residents really lack manners and respect, can blatantly skip lines or listen loud videos on their phones without headphones, and this impacted mood but to be fair that is not the resort’s responsibility. The upgrade did significantly improve our overall experience, really worth it.

Everything was excellent

We stayed here for 5 days. We mostly had a nice, relaxing stay. The property is a bit outdated as it was built in 2007 but it's being kept in a nice condition. The aircon doest work peoperly in the rooms, sometimes it just blows air and it's very loud but it doesn't cool the room down at all. Other times it doesn't work at all. There are times when it works too. We asked for a take away breakfast one morning as we had an early start to go diving. We got 2 'sandwiches' each, one of them had a piece of ham in it and nothing else, the other a piece of cheese and nothing else. We also got some sweet pastry and apples. We also both got a mild case of food poisoning the next day (not sure if it was from the breakfast or other food in the resort). From then on we avoided fresh vegetables and fruits as we figured those are being washed with tap water most likely. The staff is very helpful, they try to do what they can to make the guests happy with their stay. The rooms are large, there's a big choice of foods for all 3 meals (it's all inclusive). There are several pools at the resort but they are not shaded at all, which makes it impossible to use them if you don't want to be exposed to direct sun. So overall a great stay even though it might not be 5* in international standards.

Staff were great, especially Aladdin who resolved any issues. Great relaxing break

Exceptional hotel. We loved our stay! The animation team were 10/10! A special thanks to Alex!

Check-in & check-out was friendly and efficient. General Manager, Aladdin was attentive, courteous and passionate about customer satisfaction. Hotel staff were friendly and helpful. Rooms were specious, clean, comfortable. The shower was spacious, easy to use and had a good pressure. The grounds were attractive and well maintained. Various pools available and all were clean, tidy and appropriately staffed. Good selection of food on offer during the three dining times.

Grounds are impeccable. Room was comfortable and quiet. Food was good, not great. Procedure for booking specialty restaurants is not easy. Overall a pleasant stay.

Front desk extended our stay

The staff are very good and also the food

Great service and great hotel

 Hey All, it was amazing vacation , Great service, tasty food and very comfortable room ,So kind and nice staff mr Alaa The hotel manger work very hard to make all the guest happy Thank you all for my birthday surprises party .

Very welcoming. Very friendly Delicious and tasty food Clean resort and well maintained Nice aqua park in Sister hotel Quiet very good guest relationship

Great resort. All is amazing. Pools beach aqua park every thing

Amazing resort. Pools, beach, restaurant & aqua park ... Enjoyed to the max

Everything was amazing except the air condition was not working properly in most rooms

Staff amazing Property needs a bit of renovation in areas Lighting terrible and lobby bar needs total overhaul

Nice hotel, very big, you can easily get lost! Lots of services, like restaurants, beauty center, SPA, Gym. Excellent diving center located in the hotel itself. Staff is really kind and helpful

Old worn our hotel. Terrible food without taste in all restaurants. Most of the week our family had stomach issues.

The efficiency and tiredness way that nothing was ever too much trouble for them to make sure your holiday was perfect.

Amaaaaazing stay .. ive been to many hotels all over ther world and in Hurghada .. this is the best stay ever .. first of all u never see the unfair treatment as an egyptian .. every one here is welcoming and doing whatever he can to make ur stay the best ... food is very good and variety us wonderfull .. reception is amazing .. Mr Aladin the manager is always around .. the room was very clean .. variety of swimming pool .. the clean man was wonderfull man and cant be thankful for him ... all over we will come back again inshalla . I recommend Serenity Makadi Beach for a great and un forgettable relaxed vacation.. The only default is lacking for aqua park and if u want it u will pay .