Overall Ratings & Reviews City Express by Marriott Silao Aeropuerto

I really like it

I did not like the bed, it felt like a rock

It was very clean and the breakfast was delicious. We had a good stay

Worst experience ever

If was pleasant. Too short

Perfect place to stay for the night if you’re taking a flight from El bajio ! Front desk was very helpful as well as room service and the airport shuttle . I recommend this place 8 out of 10

Breakfast was not served at all! No restaurant. Differences from the hotel description!!

We booked three rooms. You will not sleep at this hotel. The walls are paper thin; you can hear the traffic and breakfast preparation all night long. We were all in different floors and heard things nonstop all night long.

Lose to the airport

It was good for one night

Bad location, I called the front desk about 10 times from the airport and nobody answered the phone and when arrived at the hotel , I had to wait from someone to come to give me a room.

Staff were very kind and helpful. Hotel and room were very clean which is most important. Breakfast was good value with lots of choices.

Customer Service

Limited services near around it

Nice and close to the airport

Bad experience no ac, no phone, limited service, had to leave to another hotel

The free breakfast they advertise does not exist and has not for a while. Getting there as late as I did, there was not option for food (Uber eats never has any drivers) and the hotel has nothing available. It was mostly clean and comfortable but I chose this location because they advertised free breakfast and they did not have it.

Profesional staff, AC needs PMs, I would stay again

Rooms were not ready when I arrived even though we arrived later than expected check in time. Definitely understaffed. Rooms were not clean and ready to move-in ready.

Cons: the room is very noisy, you can hear the personnel or other guests out loud. The gym is tiny, only 2 or 3 machines. Pros: facilities in general are clean, wifi works fine and the room is comfortable enough.