Overall Ratings & Reviews Cape Town Marriott Hotel Crystal Towers

Beautiful property

Beautiful property, very clean, walking distance to mall and you have complimentary access to Virgin active for those that like to work out.

Helpful and courteous staff. Room was always clean and outfitted with clean towels and other amenities. Access to shopping mall is a big plus.

Facility is nice

Overall good experience. Parking was not included. Paid separately.

Well located and friendly staff. Buffet breakfast is very good.

Excellent service, nice rooms, delicious breakfast. Central lovationy

Great Ambiance

Nice hotel and staff .

I’m not sure why this property has such a high rating. This is far beyond the scope of any 4 or 5 star hotel that I have ever visited. The rooms are small and not clean. We arrived to used bedsheets that had blood and urine on them. The towels and face cloths had hair on them and smelled of baking soda and vinegar. Upon raising the concerns about this with the staff, they took nearly an hour to come change the sheets. The hotel staff is very rude and unfriendly, they never speak or greet you upon leaving or arriving. The room service is less than adequate. The food is unappetizing and arrived cold. Our orders were messed up several times. We also had the privacy sign placed on our room door while we left so housekeeping would not enter while we were gone. As we left for the day, we encountered one of the housekeeping employees in the hallway and she asked if we wanted our room cleaned. We politely declined and proceeded to leave. Upon returning to our room later that evening, we found the privacy sign completely removed from the door and the room was cleaned against our wishes. Some items were missing & misplaced. Never has this ever happened at any of our hotel stays in our life. The Marriott has no respect, regard, or decorum for their guests or guest privacy. I would never recommend this hotel to anyone. I would give my experience negative 20 stars if I could. Save yourself the headache and the money. There are much better hotels in Cape Town that respect their customers.

Great friendly staff. My room was spacious and spotless.

Excellent day customer service is top-tier definitely will stay again

This is an amazing hotel. Everything was top notch I have no complaints at all. The rooms are big an very nice with an amazing very of the city. The hotel is very clean and staff is very attentive an friendly. The food restaurants an room service is amazing an very affordable. The hotel is steps away from the mall. I would recommend this hotel to anyone who comes to cape town

Dinner options are very limited

The hotel is convenient to the shops etc.

Poor service and lack of customer focus. Has major issues with Room Service. Wrong order delivered, missing items and staff with bad attitude. Simply rude.

Marriott was a 5 star hotel which meant our stay was very comfortable, staff were very helpful, polite and professional. Especially Ronin from concierge, Jen, David the duty manager, Grant from car valet, and Azola on front reception desk, thank you all for accommodating us and helping us in every way. Our holiday was very memorable and we would definitely return again.

Great property. Restaurants on site as well as room service. Century city not to be confused with city Centre (whoops my fault but just an Uber ride away).

Excellent staff

Amazing experience hotel is very clean, organized and upscale ! Would definitely come again