Overall Ratings & Reviews The Casa Hotel, Sure Hotel Collection by Best Western

A beautiful 17th century building. Hotel and restaurant spaces feel very quaint. I would definitely recommend the restaurant - the food and vibe felt genuine oldy worldly Italian and the service was really friendly. Delicious too. The staff were so nice and friendly. The only let down was the actual room. We were in what felt like the back of the hotel in a basement area and the room was very bland and not so charming... There was no art on the walls, no armchair, the lamp and telephone weren't working and they only gave us one towel. The bed and pillows weren't super comfy. The room was very basic but it does the job if you're just travelling for work. We were there for a romantic stay so it didn't really fit our brief to be honest, although the hotel itself and restaurants we really loved.

Heating was turned off. I was freezing cold all night!! It did not come on until 6.00am

A friendly homely hotel with a small but comfy room. Hoped for a bath and went to phone reception to see if we change but phone not working-but worked the next day! Desk light not working but mended quickly. Small bathroom with some stains on grount (which cleaned with a fingernail) but very clean apart from that. Shower door slightly broken but didn’t leak or spoil showering. Kettle tray had a moulded space for a kettle but a different kettle was actually present. Room was in basement so window at floor level. Friends in room In main house which was larger, had a bath and nicer outlook. Probably best to ask for ground or above. Delivery of lorry outside room at 8.15 on Saturday morning- reception explained or is often earlier but it is to provide fresh ingredients -I understand but it was a shame.

One night business stay, more like a B&B or motel than hotel standards wise. Was adequate for the money but nothing of note to stand out as an option over my usual local hotel down the road. Breakfast was basic but tasty. Decor in hotel/restaurant needs updating.

A nice hotel situated a little out of the way and ideal for a quick trip away. Room was fine. Breakfast was particuarly nice

This is the second time I’ve stayed here and it never disappoints. I attended an event this time and everything was perfect. From the atmosphere to the food all amazing. Staff were lovely, shout out the Rebekah who organised the event, she was amazing. The hotel room is spacious and has everything you need. The bed is so comfortable and makes it hard to leave. Will definitely stay again.

Great stay

The stay was just expected as per website. Old style house with characters. The only downfall is the carpet throughout, old & smelly.

Great facilities for the price, very quiet location.

I now use this hotel every week for work and cannot fault it, the staff are great and on the occasion things haven’t been right sorted within minutes. The bedroom are a good size. I find it very quiet and the Wi-Fi has great strength unlike other hotels I have stayed in.

It’s a unique hotel, my room was spacious The bed was comfortable. We didn’t use the facilities as we were visiting family and had all our meals there. The staff were friendly and helpful.

Nice place to stay very helpful

Hotel is excellent

I stay each week for business and so far I am happy with my stays. And intend to return into the near future.

Had a fantastic overnight stay at this hotel in Yateley. Adjacent to the hotel is a superb Italian restaurant, serving 5* food. We received a warm welcome from all of the staff and they made our stay special and very memorable.

Awesomely nice qrea with lovely views. Rooms are great amd clean. The only issue is noice during the day as the windows are single layer. Work was ongoin outside and it was a bit too loud and disturbing.

Very comfortable room, very clean, great breakfast!

Can’t fault it nice place good service and excellent food

Rooms good. Communal areas need updating

I am away a lot for work and normally stay in the chains of hotels, I chose the Casa as my normal hotel was fully booked, since staying I have decided to stay again and I think I will be using this hotel from now on