Overall Ratings & Reviews TownePlace Suites by Marriott Omaha West

Hotel was clean, staff very friendly.

Had some issues with check-in and was initially ignored and told that the room we had booked was not available and it was not the hotels problem or Expedia‘s problem. Wrote a review on Google about the issues of two grown men being forced to share a king bed when we had booked to Queens, and two days later, the general manager moved them to an appropriate room. Nice hotel, just some difficult staff and poor property room planning.

Nice place

.

Really wish the the bathrooms by the pool had a changing station.

The heater was extremely loud, sounded like a motorcycle every time it kicked on. The shower head had poor pressure because most of the water was still coming out of the actual faucet, not the shower head.

I appreciate the 2 bedroom suites

They worked with me. While my husband had to stay longer in hospital. But didn’t get clean towels tell I asked on third day. And the locks on door aren’t the best. So check the door twice when you leave the room.

Clean and easy to get to.

Room was good

The room was quite clean and well stocked.

The 2 bedroom suite is really nice. Feels like home. My check-in experience was positive. Staff was friendly and seemed to enjoy his job.

: )

It was great.

work related needed a good night rest

3 bath towels had hair in them, bathroom ceiling had mold, shower had no pressure. Dishes weren't clean, could tell floors weren't vacuumed well, there was a hatleft that cleaners didn't catch, pain sight. Beds aren't comfortable! Not worth the money Cant get pictures to load

Lots of storage features in the room.for extended stays. Enjoyed having the kitchen. Room was comfortable and the staff was knowledgable and helpful.

Cleanliness

The location is really good just minutes away from shopping and restaurants. and right across the street from major freeway. I chose this place because of the amenities. Every suite has a small kitchen, refrigerator stove top, dish washer all plates pots, pans and utensils that made our 6 day stay very easy for meal and snack planning and affordable The breakfast buffet really was a buffet, real egg omelettes, french toast , turkey sausage, egg on english muffin. Full size Belgian waffle machine and Blueberry compost or syrup. 4 different kinds of bread with butter and cream cheese. Large crock pot with oatmeal and 10 different topping. 3 choices of cereal and fresh bananas and apples, 4 juices including fresh orange juice. 24 hour coffee and tea bar next to buffet. milk. chocolate milk and white milk in cartons with hard boiled eggs in small There is an indoor heated pool with full size outdoor grill that we used to barbeque Omaha steaks. Parking is ample and free with Handicapped spots right in front of door. We used the washers and dryer to launder clothes at my leisure. The hotel had a wheelchair we were able to use until Airline was able to locate our checked missing chair made our mobility issue nonexistent .Our friends that stayed at a competitor were very jealous when they saw they amenities that we were enjoying for comparable price. Nav the night clerk was very amicable and willing to help out in way and made our stay Townplace Suites a very enjoyable one

The staff was friendly and welcoming. We stayed several days. My husband suffered an injury, unrelated to the hotel, that required an ambulance & hospital stay. The staff was extremely helpful dealing with the details. We will definitely stay again.