Overall Ratings & Reviews SureStay Hotel by Best Western Castlegar

Other than a used coffee cup with coffee stains and lipstick, it was average. The room we had was quite spacious.

Kitchenette was so small

No Elevator

It was good for a one night stay.

The stay was good. My only comment is that the water flow in the shower could be better.

I had previously stayed across the street and I am so glad I tried Sure stay on my way home. It has been updated and goes extra step on the free breakfast

Good clean rooms

No elevator - if you have mobility issues be sure to request a ground floor

Very good

Staff friendly and helpful. Breakfast was good with several choices. Bathtub should have a grab bar for safety reasons

Everything very good

Breakfast at this spot is terrible!

Very pleasant staff, nice quiet spacious room and good choices at breakfast.

Beautiful rooms that are extremely clean and newly renovated. The price is extremely inexpensive for the value that you get. Highly recommend it. Will come back for sure.

The front desk staff were very helpful and friendly. The breakfast was ample and varied. We would definitely stay there again.

Toilet kept breaking, shower worked poorly, housekeeping didn’t come.

The breakfast has improved from awful to just acceptable. The room is small. Bathroom is tiny. Pillows are blocks of rubber.

Bed is not stable

This hotel does not have lift. My mom is over 80 years old, we asked for a first floor room, the hotel could not offer us a room in first floor. It was so difficult for my mom to go to the room in second floor.

Dear SureStay Management, I am writing to express my disappointment following my recent stay at your Castlegar location. I visit Castlegar annually for work and, on this occasion, decided to bring my family along and try your hotel. We booked two rooms and were initially impressed by the friendly and helpful front desk staff upon check-in. However, our experience the next morning in the breakfast area was very disappointing. My family and I (a group of six) arrived approximately 40 minutes before breakfast was scheduled to end. At that time, there were no eggs or sausages available. When we politely asked a female staff member if there would be a refill, she responded curtly that breakfast was ending soon and offered no further assistance. What was particularly upsetting was the difference in attitude: while this staff member interacted pleasantly with other guests, she addressed my family with brief, unfriendly replies. This made us feel unwelcome and, as an ethnic minority, we could not help but feel that we were being treated differently. This experience left a negative impression on both myself and my family. Unfortunately, I cannot recommend SureStay Castlegar to my colleagues or family members based on this visit. I hope you will take this feedback seriously and address the staff conduct to ensure all guests are treated with respect and courtesy. Sincerely, Maneet Virk