I’m 50 years old and this is the second worst hotel I have ever stayed at in my life- I’ve traveled to many developing countries. Everything was simply gross and to top it off the tv and internet did not work. One positive- the exterior and staff were fine but this didn’t help with the actual accommodations and was actually misleading.

While the motel did not look like much of any of the pictures, especially the lobby, the staff was attentive and responsive and the room was spotless, allowing us a pleasant though somewhat overpriced stay, considering the accommodations. There was no ice and the ice machine looked like it hadn't worked in years.

Lovely place to stay, exactly what I was looking for!

The photograph to the left in no way represents what I saw at the Knight's Inn in Hadley, MA. I saw a dark, gloomy reception desk staffed by a polite and helpful couple who easily handled my check in. I saw NO indication of a breakfast nook reflected in this photograph, nor was I aware that there was a breakfast buffet or meal as depicted in the photo. The room was nominally acceptable for what I needed. Bed and bath linens were clean and acceptable. However, the hot water for showers was not acceptable.The bedspread was aged, the pillows were clean but small, and the rooms in general looked like something out of the 1980 - the rooms need a desperate upgrade from the walls, capped plumbing, and worn wall edges. Refrigerator and microwave were fully functional and used to keep drinks and leftover meals cold. Television was functional. Desk chair needs replacing, while other two room chairs were old and uncomfortable. Further complicating my Saturday night stay was that occupants in the room adjacent to mine had a barking dog left behind while the occupants were out. I had returned from a day-long photo assignment at UMass, arriving back at my room at 6:45 p.m. The dog barked incessantly from my arrival until the occupants returned after 10 p.m. I reported the issue to the on-duty motel staff member around 8 p.m., and he said he'd contact the occupants, but if he called the room, they were out until 10 p.m. It was NOT WORTH THE $423 for two nights.

It was ok, older motel style, recently “refreshed, some new paint, up dated floor, patching) Was ok clean for one night,

what a terrible place. It should be closed for business.

The rooms were clean and well maintained. But there was no breakfast, no vending machine, no water or coffee/tea available. No shuttle or cab service available.

Clean, clearly owners are improving but amenities lacking and furniture beat up.

This is clearly a woman owned business and for that reason I feel bad giving a poor review. However, the property is not well kept. Although it is really clear that the woman who apparently owns the hotel works very hard. I’m not sure what the husband does. Things need to be painted and repaired. There is a lot of chipped paint. There are some kind of strange holes in the walls. They seem to spare every expense. The sheets are downright rough. They put three bars of soap in the bathroom, but no shampoo and conditioner despite the listing states. The parking lot practically has tumbleweeds in it. The television times out every half hour and has to be rebooted. The first room they put me in, had a broken safety latch and they gave me another room that had a safety latch, but the conditions were no better. In addition, there were no screens on the windows so I couldn’t even get in the air. The whole building feels completely stuffy like you’re almost inside a dryer vent. I can’t believe I spent $144 to spend the night on a lumpy bed with such low quality linen. There’s also a really strong chemical smell to the place and I’m not 100% confident that I didn’t bring critters home with me. The only reason anyone should ever stay here is if they are forced to. It is my opinion that the man of that business needs to lift a finger. The woman seems to do all the work. She was very sweet to me and I feel bad like I said leaving a negative review but she can’t do everything.

Awesome

TV doesn't work properly Lights and outlets need update.

Good

Convenient, no frills, more affordable than other hotels in area! Especially at last minute. I like that doors to the rooms are on inside of building... not the usual 'motel' type. Reception was friendly and easy. Sheets were pressed. Nice soap. Strong, hot water. Super basics.

While I knew this was a lower budget motel, my expectations were not even met. When I opened the door to the room a horrible smell came out - strong mildewy dank smell. By morning it almost had a sewage smell to it. The room was hot and stuffy, so I rutned on the AC - but in order to get AC you couldn't have the blinds closed because they closed over it. With the windows open I was on the ground floor looking directly onto the driveway of an oil change place and it's spotlight shown right in my window. I flushed the toilet once - and it ran and ran, I tried jiggling the handle to no avail, and eventually took the top off the back to fix it and found it was an ancient and barely functional inside. I adjusted the cap to stop the running and from there on in it just wouldn't flush at all. I'd asked for a one queen room, got 2 - fine - but both were hard as plywood. There was a refrigerator, which I need for medication, however when I got up in the morning everything I'd put in it was frozen solid, wasting almost $200 of medication. I wasn't looking for anything fancy, but I couldn't wait to go in the morning. I went to the door to check out but no one opened it (lobby closed due to COVID-19 - I was checked in standing outside). I called one of the three numbers on the door to at least say I was leaving (I had already paid) but there was never an answer or answering machine. I wish I'd spent the extra $20-$30 and gotten something at least decent.

I wasn’t expecting much but the bed was almost unbearable. The bathroom shower had a leak in it terrible water pressure not enough towels no shampoo or conditioner bottles in the room. Because of COVID we weren’t wowed in the office which I can understand.

The heater wasn’t working so they had this electric heater that wasn’t very good heating unit needs replacement rm 205

The Travelocity reservation was fine, the desk clerk didn't know how to deal with it. Getting to the room, it was 62 degrees, two of the lights wouldn't light. When I went to breakfast at 7:30 there was none out on the table. I wasn't expecting much for the price, but was even more disappointed. I have traveled extensively, often on a tight budget, but this was humble.

Room was basic but clean. Good bed. Hot shower. No in-room coffee did have a fridge/freezer and microwave.

Quiet, clean, convenient, easy check in and out. Grest price.

Staff were very friendly, and put in the extra effort to make sure I got what I needed from my stay. The room was set up nicely, though it was a little outdated, and there were some repairs that were needed- things like a chipped sink, a rip in the comforter. These didn't affect my stay, which was pleasant and comfortable.