Overall Ratings & Reviews The Imperial Palace Hotel

no wifi in room

The WiFi keeps disconnecting and it's not interesting at all to the hotel staff. You advertised that there's a pool, that there's massage, and that there's exercise. There's nothing here. There's renovations going on and it'll take another six months, and you have to advertise that.

Staff not professional poor customer service breakfast was terrible . Just pure ignorance and laziness. Would not stay there again very bad experience very dissatisfied and disappointed

Good location, good service, good food..

Good hotel and location

Reception staff very disorganized during checkout Took over 35 min Very disappointed

Had a Fanta 3 night stay at this lovely well run hotel. Simply the best in Rajkot. Naresh Arte door was fantastic and very helpful with all my needs. See you soon.

Good room size but internet did not work in the room for 1.5 days out of my 2days of stay. Each time I had to go by reception desk to get WiFi and that made it inconvenient. Also, cable tv did not work for half a day.

It was amazing and the staff were so hospitable.

I have been going to this hotel for 20 years and this has been my worst experience. The dining and room service staff were awful no manners, unless management do some thing about this the hotel will go down hill

Imperial hotel is always consistent with quality and service no issues inside the hotel one step outside the hotel. I can understand their problem but that is India dirty noisy and smelly. However the hotel itself is just amazing.

Room Internet was spotty and not available everyday. Had to go down to lounge to use it several days. The hotel is well placed on a busy road but needs to be renovated. Food is good. Staying for 2 weeks there, breakfast becomes monotoneous. Can have more varieties.

The hotel is very comfortable. A little old but comfortable. Rooms are spacious and clean. Breakfast was good and staff very attentive Staff is very helpful and courteous. Would love to stay again and also recommend to friends.

House keeping and other services are not so good

The keys didn’t work. The food was awful The place smelt of eggs Room service - the staff forced us to pay them extra money all the time Blood stains on bed

Food is always great

Food is always great here

We are stayed there 3days all time when we open rook door after many try open or again call for housekeeping then send key to reception also towels conditions not good also no tissue paper there in room when we ask they are replying we not provide tissue ….really sad for this service…😔

Hotel was outdated . Unclean and lots of properties work /banging through the night.

Property didn’t take American Express and didn’t notify prior to my arrival. There was a party going on just below my room. The hotel needs to do a better job with ensuring guests can get a good sleep.