It is a stunning property with a great onsen attached

Amazing stay! Beautiful! From the room to the hotel itself, it was so great.

The

It is a nice property. The food is why we are not rating it a 5 overall.

Room was spacious and gorgeous. Dinner was absolutely delicious. Staff comes and makes your bed for you while you’re at dinner. Golf course was super fun and beautiful.

The hotel is beautiful. Eat ahead of time or else dinner at hotel was about $100 per person and need reservations. However, restaurants in area closed early around 5pm. We ate before arriving at hotel and got to use the onsens privately while others were having dinner. You have to call them for a free 5 minute shuttle from bus stop to hotel. It would be near impossible to walk it and it’s pitch black at night with no lights. Breakfast was delicious, beautiful and filling. Beds were comfortable. Room for family of 4 was very spacious. We were happy to spend some family time in the room. Bring snacks and a deck of cards to enjoy in sitting area. Free shuttle to train station where we took bullet train to our next stop.

Beautiful facility and grounds, traditional interior design and outdoor onsen make for a very special setting.

I am glad I choose this hotel, it made us feel so pampered ! the room are great,we loved the Japanese traditional style room,that is one reason I picked this hotel. the area is a bit remote but with shuttler service that hotel provide, it work out very well. the Onsen was two thumb up,my and my two daughter enjoy the serenity every night,felt relaxed and rejuvenated.wish we can stay there forever. all the staff are very friendly and helpful I also really apricated their pronto attitude and the efficient manner,you asked an extra towel,in a second their are right at your door. I added the breakfast in our stay and it was a really nice experience too! we will stay there again when we go back to Hakone

Outdoor hot spring is awesome! Great staff. Very helpful front desk and shuttle driver! Will comeback again!

The views were truly stunning. The landscaping of the hotel is so beautifully designed and maintained, it’s like staying in a fairy tale. Staff were friendly and attentive, particularly at breakfast. One small annoyance which I couldn’t understand was why they limited each room to only 2 access cards. There were 3 of us staying in the room and that caused us some inconvenience. Otherwise an excellent stay.

-The room has an old bathroom and smelly carpet and kemonas, the room quality is not the same as Shawn in the website, I did not enjoy my stay in the room -The location of the hotle is 30 min walk from the bus station, in a steep uphill with no light, empty of people, I felt in the middle of no where, I arrived at 5pm at the bus station, it was dark with no single light and I felt by myself, not mentioned in the website, the hotle should provide shuttle bus service from the bus station to the hotle at the time of booking, I called the hotle and they sent me a shuttle bus, I did not have a roaming plan and I did not expect that -The hot spring closes for 1h per day 10-11am -Scheduled Shuttle bus were provided in the morning from the hotle to the bus station The view from the hotle is nice looking at the gulf course -Traditional Japanese breakfast and dinner was included

n n

Overall great property, friendly staff and delicious food

A wonderful paradise!!! Excellent service plus shuttle service just Marvelous!!!!

We loved the Japanese tradition of this hotel. The location was beautiful and beside a golf course. The onsen was stunning. The location was a bit tricky but busing and tacos are options to head into Gora for restaurants.

best

The service is definitely 5 stars! They know hospitality!! The food was good. Got the breakfast and dinner and this is the traditional kind of food. It was delicious. It is a bit far from the lake but there is a shuttle service and a bus that can take you to the lake. It takes about 20 to 30 mins with the shuttle and the wait for the bus. The Onsen was enjoyable, the traditional way of sleeping on the floor was also good, the room got a little warm as the AC did not get any cooler than it is set to and this is during the summer. The night was cool when we were there so we opened the windows and it was fine. It was rainy when we were there but we truly enjoyed our stay here. The staff made us feel comfortable! The hotel grounds are beautiful!!

Great experience. maybe more for older/golfer types but we got the traditional japanese experience. loved it

Very nice hotel with great view of golf course.

This hotel is one of the best places my family have ever stayed. All the staffs are friendly and welcoming. The food was delicious. My both thumbs up for the onsite meals. The open air hot springs are well maintained. Our room was also very clean. We would definitely like to visit the hotel again in future.