Overall Ratings & Reviews Grand Muthu Oura View Beach Club

The property is very dated! The staff was nice but they did not give much information about the property or location. (Which actually is good)

The hotel is well located by the sea but the interior is very outdated and need to be refresh

Good location and great service.

It was ideally located.

This property is not more than a 1 star. Rooms are extremely outdated. Washrooms smell. AC does not work properly. It might have been a 5 star during 1960s but looks like time changed but hotel owner decided to not invest even a single euro after the 1st opening. Please stay away from this place if you coming to enjoy the hotel. The only plus point is the proximity to the strip.

Can’t be over a 3 star, building works throughout the holiday.. food was poor, restaurants all over the place (if you can even get booked in one)

Our overall experience was good. The staff were welcoming and friendly. Hotel was looking a little tired and could do with a spruce up but it was clean. Our first day by the pool was ruined by a bunch of rowdy men shouting and swearing, hence we went to the beach and never went back to the pool. We were all inclusive and the food was excellent though the bbq grill at the muthu garden was absolutely terrible. Firstly they argued we had not booked but i could quite cleary see my name on the list. The staff didnt seem to know what they were doing! Our food was served an hour after we were seated! All the other customers were not happy either. We did not return to the muthu garden to try the other restaurants! All the other restaurants were good though. But apart from that one experience we had a very good holiday and the strip was two minutes up the road with plenty of bars and restaurants to choose from.

MGM has to shut this place down for a winter and do a full remodel.The staff was great but suffered under the heavy burden of poor upkeep and outdated infrastructure. Neither of my TVs worked in either room and I never called to fix them as I saw the staff struggling with water issues and rooms not ready. I am in the customer service industry as an owner and it seems to me the ownership here just does the minimum to suck cash out of their investment. They could do a lot better if they updated this place.

I would like to draw the attention of everyone who intends to book this hotel. I booked 6 nights for me and my 10 year old son. I didn’t expect a super experience but I at least wanted some sort of comfort (it’s 5* after all!!). Some reviews were quite alarming but the fact that it is indeed 5 stars made me bite the bullet and made this booking. I have stayed in many MANY hotels in my life. This was the worst. I don’t want to bore anyone with the same details that were shared already by previous reviewers. It’s all true, dirty, smelly, old, bathtub leaking, you pay for dirty towels etc etc etc… Oh and the noise!! We haven’t slept one bit in those horrible two nights that we managed to stay there. Out of 6. We run away to another hotel and my god the relief!! I was honestly almost in tears when I saw my clean room, nice bathroom and we could sleep!!! The only positive out of all the things put together was the receptionist called Anabel. She was lovely, professional and actually helpful. Having read so many reviews of deeply dissatisfied tourists and having experienced the hotel in all its glory myself I wonder if a proper investigation should be done. Not the usual: you write a review and the hotel tells you ‘thank you, we will try to improve’. It looks like it’s all a lie. They don’t want to improve. They don’t care. And it’s very sad and disgusting. Things should be done differently.

Hotel is jaded and needs updating. I booked 2 double bedrooms which in the photo looked like they had been recently renovated but got 2 apartments which were outdated. However due to all the extra space decided to stay in apartments. Staff in restaurant do not have tables ready at breakfast or lunch so people are walking around looking for knives, forks, etc. No holiday or good atmosphere in the building. The only ‘life’ is by the pool, which was heated with diving area and slides for children. Recommend the pool. Special themed restaurants are also boring .. no atmosphere and again tables not laid or ready for customers. These are booked in advance so there is no excuse for lack of preparation. Location of restaurants Muthu Garden is cheap and low class

Rooms were very poor … broken shower/flush / bugs … after complaining we got a bit better room but next time we would stay at the Muthu Clube Praia da Oura… that’s more lively and awesome staff and better facilities All inclusive was not worth the money

Full of stag dos and loud music. Not relaxing at all

The property lacked basic amenities such as sugar tea and coffee sachets we were not notified that there was a 100 euros deposit so that came as a surprise. I think for the price there are better options available other there would not recommend. The property is walking distance from the strip and the beach but otherwise would not recommend.

It's billed as a 5-star hotel. It's barely a 2-star dump. There is no soap by the sink. When I asked the front desk, they said to use the soap dispenser in the shower. No coffee provided for the coffee maker. When I asked the front desk I was told yes, there is no coffee in the rooms. Same with bottled water. Plus the hallways are furniture are dirty.

Thank you Grand Muchu Oura View Club. For a pleasant stay and enjoyable holiday. I got in contact with the hotel prior to arriving as our flight arrived in Faro early in the morning. This was excellently acknowledged and our early check into the hotel was fully accomodated. My travelling party needed the extra support and this was honoured by the reception team. Communication with the hotel upon arrival and throughout our stay was very pleasant. Even when we had issues with the light in the room, it was promptly dealt with. Ok, food options were slightly limited but we had 5 different restaurant options which meant we were not bored. The location is fab and met our needs. Cleaning was on point and staff were very accomodating. I would definitely stay here again. Thanks again. 😊

Positives: * We cannot fault the reception staff, they were all so helpful & friendly. Exactly what you would hope for. * The restaurants offsite just near the beach are great! Negatives: * On the first few days despite paying for all inclusive no food was being served at the hotel. We had to walk to another hotel nearby, I booked all inclusive for convenience and so we could pop down for something to eat when we fancied it. * The buffet was horrendous. None of it seemed to go together to make a meal, I ended up with chips and bread. I did get some chicken wings to go with it, but they were not very nice. * We we’re excited for the speciality restaurants. One night it was raining terribly and the man seeing us in basically told us off being late, was very rude and then proceeded to just put food on the table and walk off without speaking to us. The speciality restaurants were all in the Mexican and out of the same kitchen. You do not choose a meal, you just get given random things on a plate for each course. Eg a starter we were given was Tuna Mayo, mashed potato and potato skins?!! The food was all very bland and not speciality restaurant quality at all. * Due to the inconvenience of food not being available in the hotel and the food not being an enjoyable quality, we paid to eat out twice every day and ordered in groceries to make our own breakfast. So a total waste of money paying for all inclusive. * The place is very run down, but could be beautiful.

I’m not sure what scale that this property is using to justify its 5 stars, perhaps it’s 5/100. It is extremely misleading, considering that I could have stayed somewhere far nicer for the same price. Everything is run down and old. The gym equipment is mostly broken in one way or another and the “spa” is worse than my local gym “spa”, certainly not one expected at a 5 or even 3 star resort. This hotel is 2 stars at best. Granted the rooms are spacious enough, so you can probably squeeze a bunch of people in there, they are bland and stale like old bread. Somewhere 30-40 years when this place was presumably built it was probably ok. They just forgot that we’re now in 2024…

Beautiful stay to celebrate New Years will be back again

The location was perfect and the staff were so friendly and helpful!

The whole hotel was cold. Noise levels in rooms high, from both the halls and construction. Anything wood was broken and dirty.