The worst hotel I have stayed at. I left to book another hotel within 3 hours of checking in. My stay was meant to be restful, slow & relaxing but due to how fully booked they were & the knock on effect that has on the amnetities they offer, plus being in a freezing room with poor heating & given a broken heater. I quickly realised this wouldn't be what I hoped for. What confirmed that I am better off losing my money than remaining her, was when I raised my issues with the manager and was told & I quote: "I have a negative attitude" for raising the issues that I was experiencing AND issues I had also seen others had raised about this hotel - to her. It was incredibly offensive as I had been to other members of staff 3x before speaking to her, trying to find resolutions to my issues. Luckily it was only 2hrs into check in so I hadn't packed or been able to use the already well busy spa area at 5pm. Wouldn't advise. You can find the same amenities at other places & the hotel I booked to move to was MILES better in customer service & at a better pricepoint.

Noisy room, could hear people upstairs, room was also cold and not enough water. Team were friendly though. It would be good if the towels could all be in the bathroom so we did not need to search for them.

Spa & rooms are great, restaurant not so much

Fantastic stay

Overall an excellent stay. Great location and very helpful staff. Would definitely stay again. We were upgraded to a larger room which was lovely and much appreciated.

H

Not a luxurious stay at all. One of the reviews compared the hotel to a Travelodge and maybe that is a good comparison. The hotel needs a complete refurb & reorganisation to be a well run hotel. Would not stay again or recommend.

Amazing stay as per usual. Love it here. Comfortable beds, great spa. Thank you team!

Welcoming reception, room was clean. Facilities were brilliant. Everywhere very clean.

Friendly and helpful staff, great location. However, car park is a rip off, additional service charge added.

Clean, spacious, great facilities. Friendly welcoming staff

Receptionist excellent and friendly professional service.

Clean room

Not helpful - parking unclear no vat receipt provided

Excellent hotel. Definitely lodging again.

My most favourite hotel in the UK. Beautiful rooms, amazing spa facilities and the food is delicious! We regularly stay here!

Superb

Lovely room in great hotel.Spa was really good.

Most of the staff seemed like they wasn’t happy to be there but all in all a really good stay and amazing spa facilities!

The property and facilities are excellent as is the location. The food and service is very slow and very expensive. Breakfast is extremely good, evening meals less so.