Great hotel to spend your stay in Puerto Varas. Centrally located, great staff, great breakfast, walkable, safe. Great value for money.

This is a large hotel, well run with basic rooms, well maintained, clean and well run. Breakfast (buffet) is large. The hotel is "family friendly", which means that some parents take leave of their parenting obligations and the hotel becomes noisy and loud, particularly at breakfast. The young staff running the front desk are helpful, well-trained, professional and smart.

The hotel duplicated the room charge - i paid for my staff through expedia and yet on arrival i was charged again. I discovered the duplicate and wrote to the hotel on 26th April. its now 30th April and i have not even gotten any acknowledgement. Totally unacceptable service.

Great value place to stay! Clean and comfortable. Location, staff, and breakfast are all wonderful. Enjoy!

Great breakfast

Great, fresh breakfast and the team were amazing!!

Con el desayuno tienes que tener cuidado ciertas cosas me enfermaron los huevos el tocino también te sacan tu comida antes de terminar cuando llegas a la mesa de vuelta alguien está usando tu mesa porque piensan que te fuiste realmente no me gustó

Outside of the hotel looks nice as does the lobby. The rooms, on the other hand, were left behind in the 1970’s. Don’t let the room photos fool you. They are small and in serious need of updating. And the carpet needed to be replaced many many years ago. Would also suggest getting some paint for the hallways and stairways. The staff were very nice.

Perfectly functional hotel for budget traveler looking for hotel amenities. And they stored bags (and did our laundry) which was helpful for our cycling trip around the lake. Restaurant was good. Easy to walk to town in a few minutes and some coffee/restaurant options within a block (NoSe was particularly tasty). The dings are that the hotel is tired and in need of some remodeling/updating. which made the small room a bit more uncomfortable. But for the price, worth it.

Well located, good breakfast & helpful staff. The carpets are well overdue for an upgrade!!!

Great location lovely room and staff

Staff was nice but one of the worst rooms I could have ever gotten. Loud as hell far and no elevator. I'd definitely not recommend. I think Expedia buys the least interesting rooms at this hotel.

Comfortable, clean, did the job. I would stay again.

Exelent service

Room was spotless, staff were excellent and included breakfast was great.

Clean room and good food

Excelente servicio atención ubicación limpieza me encantó

Probably the worst shower I have ever experienced in any hotel. Zero water pressure. Totally unacceptable for a hotel with any stars.

Nice hotel, great location, friendly staff, super breakfast.

Nice experience for the price but one night the room was too cold for me I think the heating was off.