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Explore The Imperial Hotel and Convention Centre Phitsanulok (Former Amarin Lagoon Hotel)

Traveloka (385)

Other sources (148)

8.2

Very Good

From 385 reviews

Provided by travelers on

Cleanliness

8.1

Room Comfort

7.9

Meal

8.1

Location

8.1

Service and Facilites

8.1

People often mention about The Imperial Hotel and Convention Centre Phitsanulok (Former Amarin Lagoon Hotel)

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Distance to City Center (3)

Surroundings (3)

Bedroom (3)

Bathroom (3)

Accessibility (2)

Hotel Area (2)

Family Friendly (1)

Staff Friendliness (1)

Wifi (1)

Activity Option (1)

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Traveler Reviews The Imperial Hotel and Convention Centre Phitsanulok (Former Amarin Lagoon Hotel)

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Customer reviews

T***n

6.6

/10

Reviewed 26 week(s) ago

Not sure if this color of water is normal. The TV doesn't turn on. The parking lot is far from the building.

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1 people find it helpful

Accommodation's Reply

25 Jan 2025

The Imperial Hotel and Convention Center Phitsanulok would like to thank you very much for honoring us with your service. We are also grateful that you have taken the time to fill out the form to express your satisfaction with our service. We will use your comments to continuously improve our service to meet your needs and vision for trusting our hotel. The hotel would like to sincerely apologize for the inconvenience that occurred. We have informed the hotel's housekeeping department of the incident so that they can promptly improve the room inspection process. The hotel would like to thank you very much for your support and trust in us and we sincerely hope to serve you again in the near future. Best regards The Imperial Hotel and Convention Center, Phitsanulok

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K***K

9.1

/10

Reviewed 26 week(s) ago

The cleanliness of the room is good. The atmosphere inside the hotel is good. The room is spacious. But I would like to add only one thing: the lights in the room. I would like the room to be brighter.

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Accommodation's Reply

25 Jan 2025

The Imperial Hotel and Convention Centre Phitsanulok would like to thank you very much for honoring us with your use of our hotel. We are grateful that you have taken the time to fill out the form to express your satisfaction with our hotel's services. We will use your comments to continuously improve our services in order to meet your needs and vision, which have placed their trust in our hotel. The hotel would like to thank you very much for your support and trust in us and we sincerely hope to serve you again in the near future. Best regards The Imperial Hotel and Convention Centre Phitsanulok

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Chanakan H.

6.8

/10

Reviewed 35 week(s) ago

What you see in the pictures is very disappointing. The hotel is old and you have to walk far from the road. The bed is very soft. Every time it moves it feels like an earthquake. The shower is attached to the wall, making it inconvenient to shower. But the room is spacious, the water flows strongly, the pool is big and beautiful. The breakfast is considered good compared to the price paid.

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Chanakan H.

Leisure

8.3

/10

Reviewed 36 week(s) ago

The hotel is quite old. The entrance to the hotel is quite far. The bedroom is big but the bed is very soft. It is uncomfortable to sleep. The air conditioner is very loud. The shower is attached to the wall. It is difficult to shower. But the water flows very strong. The swimming pool is big, clean, and very inviting. Breakfast is considered good for the price of the room.

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T***n

8.2

/10

Reviewed 49 week(s) ago

It's clean, but it looks a bit old. If you go at night, the lights at the hotel entrance are not very bright, so it's a bit dark.

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1 people find it helpful

K***i

5.0

/10

Reviewed 51 week(s) ago

Terrible place It's old and looks deserted, unlike in the picture. So bad that I couldn't sleep. Traveling is tiring. In the end, I had to go stay somewhere else all night. I recommend that you don't go to rest at all. Very bad.

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Accommodation's Reply

10 Aug 2024

The Imperial Hotel and Convention Center Phitsanulok would like to thank you very much for honoring us with your vacation in Phitsanulok. We would also like to thank you for taking the time to fill out the form to express your satisfaction with our services. We will use your comments to continuously improve our services to meet your needs and vision, which you have placed your trust in our hotel. The hotel would like to sincerely apologize for the unrest that occurred. We will report the incident to the hotel management and will promptly take corrective action to improve and ensure that such incidents do not occur again in the future. The hotel would like to thank you very much for your support and trust in us and we sincerely hope to serve you again in the near future. Best regards The Imperial Hotel and Convention Center, Phitsanulok

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David W.

Leisure

8.5

/10

Reviewed 53 week(s) ago

OK, bit old and dated but good location for Suvarnabhumi airport and some good local food.

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Accommodation's Reply

10 Aug 2024

We thank you very much for staying at The Imperial Hotel and Convention Centre Phitsanulok and we are pleased that you have taken the time to feedback our hotel. It is through valuable comments like your very own that we can continue to improve our services to match your demands. In the meantime, we would like to take this opportunity to thank you for your stay and we are looking very much forward to being at your service again soon. Best regards, The Imperial Hotel and Convention Centre Phitsanulok

Netnoi K.

5.4

/10

Reviewed 79 week(s) ago

ประตูปิดไม่สนิท ห้องน้ำสกปรก พนักงานต้อนรับบริการแย่มาก จองเตียงเดียว บอกว่ามีแต่เตียงคู่ แต่สุดท้ายเอาหลักฐานยืนยันถึงได้เตียงเดี่ยว ปลั๊กไฟใช้ได้อันเดียว

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PHAYUNG K.

8.5

/10

Reviewed 81 week(s) ago

โดยรวมคุ้มค่ากับราคาที่จ่าย ในห้องรีโมทกดไม่ค่อยติด ทางเดินเข้าห้องน่าจะเปลี่ยนเป็นปูกระเบื้องไม่เหม็นอับ

3 people find it helpful

Kunakorn P.

10.0

/10

Reviewed 85 week(s) ago

Luxurious accommodations, delicious food, peace, comfortable sleep.

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Chakrphan C.

8.2

/10

Reviewed 89 week(s) ago

You should inspect the room thoroughly. There are a lot of extras.

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Accommodation's Reply

19 Nov 2023

The Imperial Hotel and Convention Center Phitsanulok would like to thank you very much for the honor of using our hotel services. And the hotel is grateful. that you have taken the time to Fill out the form to express your opinions about your satisfaction with the hotel's services. For your comments, the hotel will use them to continuously improve services. To meet your needs and vision who have entrusted our hotel The hotel would like to thank you very much for your support and trust in us. and sincerely hope to be able to provide services to you again in the near future Best regards The Imperial Hotel and Convention Center Phitsanulok

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Chattiraphon P.

9.4

/10

Reviewed 105 week(s) ago

The welcome and various services are impressive. The staff are polite and give good advice.

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Accommodation's Reply

25 Jul 2023

The Imperial Hotel and Convention Center Phitsanulok would like to thank you very much for the honor of using our hotel service. And the hotel is grateful. that you have taken the time to Fill out the feedback form about your satisfaction with the service provided by the hotel. For your comments, the hotel will continue to improve the service. to match your needs and vision that has entrusted to our hotel The hotel would like to thank you very much for your support and trust in us. And look forward to providing services to you again in the near future. Yours sincerely The Imperial Hotel and Convention Center Phitsanulok

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Kunakorn P.

9.7

/10

Reviewed 121 week(s) ago

ห้องกว้าง แอร์เย็น น้ำอุ่น สะอาดสะอ้าน service ดีมาก ว่ายน้ำสนุก อาหารอร่อย ครับ

1 people find it helpful

Terence B. O.

8.5

/10

Reviewed 134 week(s) ago

A bit tired and dated, in need of a bit of renovation in bedroom.

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Accommodation's Reply

12 Jan 2023

Dear Sir / Madam, Thank you for your value feedback and very apologize for this inconvenience, we will improving our services and hope to welcome you back again in the future. General Manager

Thanadet B.

8.8

/10

Reviewed 166 week(s) ago

เป็นโรงแรมที่ดีมากๆ ครับ การบริการดีเยี่ยม อาหารเช้าเยอะมากๆ พนักงานช่วยเหลือดีมากๆ ครับ นอนหลับสบาย เป็นการเดินทางที่สะดวกสบายครับ ขอบคุณมากๆ ครับ

1 people find it helpful

Ploenta P.

4.8

/10

Reviewed 177 week(s) ago

Nothing impressive at all. Both management and service have many problems. The long story is not finished. It is recommended that you do not go to rest.

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3 people find it helpful

Piyada P.

6.0

/10

Reviewed 179 week(s) ago

Order a single bed, get a double bed, not like the one booked.

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1 people find it helpful

Supanatz W.

6.0

/10

Reviewed 184 week(s) ago

Book a single room, get a double bed, book with breakfast. The hotel said that it was not booked with breakfast. check in room The housewife just came to fill the water. flush the toilet

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Panott P.

6.4

/10

Reviewed 189 week(s) ago

We booked from app with 1 large bed requirement. But, the hotel didn't aware of our request from our booking and tried to force us to accept double beds. At the end, their manager fixed the problem with 1 large bed offering after long negotiation. Nevertheless, our feeling could not be fixed. Because, the final judgment should not belonged to them and we will know during check-in only. If we didn't inform in booking, we won't upset.

1 people find it helpful

Passakorn I.

5.4

/10

Reviewed 200 week(s) ago

When checking in, pick up the key to the wrong room itself. But called and asked to move the room after sleeping for almost 7 hours in the room to be moved to a new one. No water to give a bottle, ask for more water. Wait until midnight. The school told me to eat at the same room. Will ask for an additional charge of 40 baht per bottle. If you don't mind that you have booked several nights, you won't have to endure it.

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5 people find it helpful

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