Overall Ratings & Reviews Holiday Inn Shanghai Hongqiao West by IHG

Great hotel.

Very good

Smooth, comfortable stay. The rooms were a bit dark and the bed a little uncomfortable. But, it is typical for hotels of this class as was the buffet breakfast. Overall, an enjoyable experience. I would stay here again.

Very friendly staff.

People working there gave us excellent attention.

room is very comfortable, big and clean. Service was also good and staff was helpful. Breakfast was also great and there was a seperate area for IHG members. Only thing about the hotel is that it is far from any shopping malls and no subway nearby. Have to take cab everywhere. Nearest food place is 15minutes walk away nearer to Holiday Day Inn express hotel.

I was attending a trade show at the NECC and there was a free shuttle service in the morning but not in the evening. Plus found out better hotels at walking distance to NECC at same price so will not stay again

The staff has very little communication skill . Language was the biggest problem . Amex cars does not work in this property . It’s in the middle of no where . Will never go back to this property .

Stayed at these hotel because I was attending an expo at the NECC, which is very close and convenient. But, if you are interested in downtown and central Shanghai this is not for you.

My welcome and checking was disastrous. The Reception desk staff do not speak english well and reception manager was rude to me and even raised his voice. The worse welcome I have ever had ! Room Service was ok but each time I needed to speak to 3-4 people before placing an order. The Concierges ( I met 2) were great ! at breakfast it is difficult to order simple things like scrambled eggs as the cooks do not understand english. My stay was a bit stressful due to the language barrier and bad service on the 1st day at check in. When I called the reception desk on my last day to order breakfast in my room, for about 35minutes , the reception staff kept on hanging up the phone in my ear as they did not understand me. The Duty Manager on the day of my check out was helpful and gave us free breakfast. The room temperature in our room was 26degrees one day. We were sweating. I asked for someone to check it but was told to open my windows and was sent a fan ! If you do not speak Chinese, I do not recommend this hotel !

Nice hotel but not easily accessible by public transport. Internet speed was miserable.

Clean and comfortable hotel, though the location is not in midst of shopping amenities. Nice indoor heated swimming pool and the gym is well equipped too. It’s worth mention that the Chinese restaurant on level 2 serves nice Cantonese dishes.

Went to see the most popular sights of Shanghai, very impressive. They clearly need to do something about the pollution which seems to cover at least a 50 mile radius of Shanghai

No problems, very good & friendly hotel........................

Not much around, close to exhibition center & airport

the hotel is very nice, bed also very comfy, but room service (food) is horrible, I ordered some noodles and soup, and both were extremely salty, not China salty, but they drop a can of salt kind of salty. service are good, location is ok. close to exhibition center.

We were there for a trade show and I was allocated on the 9th floor and some of my colleagues were on the 7th floor, one of my colleagues change room immediately after stepped into the room as he saw a mice in the room which have happened to another colleague of mine as well who stayed on the same floor. All of them then changed room to another floor but just couldn't believe it happened in a four star Holiday Inn. They should have a better pest control ??? Besides that it was a reasonable stay with helpful staff and services.

It's out in the suburbs - beyond the metro - so probably only a place to stay if you need to be in this neighbourhood (I did). Fairly new, and good quality for the price. Although my booking through Expedia didn't entitle me to IHG Club privileges, at check-in the staff upgraded me anyway. The room was above normal Holiday Inn standards. The next day, there was fruit selection in my room, which apparently is for Platinum members - I am nowhere near Platinum, so this was another added bonus.

We were there for a family wedding.

This hotel is perfect if you are in Shanghai for the convention center. They offered shuttle service to and fro. The hotel is very nice with good breakfast option and a decent gym.