Overall Ratings & Reviews Hilton Garden Inn Des Moines West

Everything was excellent as it always is at the Hilton Garden Inns

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Price point I would expect accompanied by the name Hilton something high end. My wife chose over me on this and i had 2 other places cheaper that we've been to that are cheaper, cleaner, and as a family of 5 (breakfast not included) is ridiculous....we did try breakfast upon leaving last day and ita standard hotel breakfast food charged at a rate that you absolutely should go elsewhere and actually get a decent breakfast.

Fast check in, restaurant on site, quiet, easy parking.

The pool was freezing cold. The hot water took forever in our shower. The beds were stiff as a board. It was difficult to find pool since there were very little signs and opposite end of hotel. You had to pass through narrow walkway by the bar to get to the elevator for rooms. If bar was packed with people theres no way you could get through especially with a luggage rack. I think parts of the hotel were added on after the fact. We had to wait 10-15 for someone to come to front desk upon checkin

Check in was fast but they didn't even ID me, I'm not sure but I think they have to ID upon check in. He was rude that I didn't "qualify" for two free bottles of water b/c I was just a "base line member". After checking the room out the bed was well past it's life expectancy and needs to be replaced and updated, very uncomfortable. Cleaning staff in the AM was loud and rude as well. Tried to open my door as I was getting ready for my day.

Very nice and would stay here again with our dogs.

Was very nice!

Everything was great. Could have bigger pool towels.

Great place!

Overall, it was okay for just two nights. Upon arrival, noticed mini refrig was not working-was unplugged. I plugged it in to find out was VERY NOISY - something was wrong. Called the front desk and gal said she'd try to check into it, but maintenance was on site the next day. Didn't hear from anyone...at some point i got a text from the hotel asking if everything was okay and I responded regarding the mini refrig & that remote batteries weren't working. By the time I got to my room at 5pm - it was swapped out, remote worked, and all was well! The bed/mattress was uncomfortable-hard. These are minor things IMO. Other wise all else was just great!

I don’t know if the elevators have ever been vacuumed. I paid for breakfast through Expedia and was told I had to pay $14.99 per person. I said I already paid and was told I had to call Expedia which I did. They then called and explained I had already paid for it. I was given a voucher for one meal so my sister used it while I watched her eat.

Good value

Was very nice and kids had a blast

The room was comfortable. However, the bathtub faucet handle was falling off and I was unable to take a bath or shower.

Expensive (charge for breakfast, internet, and water bottles) and too much chlorine in pool.

Property was cleans and well maintained. Staff was friendly and very helpful. Only minus was kids running the halls and stomping on floor above us.

Housekeeping woke me up; phone rang 7 am two mornings and hung up; no comp breakfast; noisy

The room was cleaned and smelled wonderful. Bed and pillows were comfortable. Pool was warm and hot tub was good. We did breakfast in the morning with cooked to order omelets. I would definitely stay again.

Great