Overall Ratings & Reviews Laguna Palace Hotel

Great place! Loved Grado and Laguna Palace!

Wonderful hotel with rooftop pool overlooking harbor and convenient location close to beach. Large well appointed room with amazing closet space in family suite

Nice city, close to the beach.

Lovely hotel, great views with friendly helpful staff.

Quiet, located next to the shoreline. Nice room, good facilities and excellent service. Good breakfast spread.

Very good level hotel in the beautiful Grado - difficult to find the garage but otherwise everything was very well organised.

Wonderful property. Staff couldn't have been more helpful . Lovely spacious room.

It was very nice, We felt very comfortable. We would like to come again.

Room was spacious and view great. Food at the Laguna Sky Restaurant amazing and breakfast buffet super. Parking available for a fee in the underground parking which is great as Grado has very few parking spots available. Beach super close which can be seen from the hotel and beach chairs can be bought directly at the reception. Towels are available against a deposit which was great so you don't need to bring extra towels with you. Air condition is a cooling system and not as efficient as a normal AC, but environmental friendly. Despite I raised this several times with the staff that our room never goes below 25°C, and every time they highlighted that it will take 5 minutes, 30 minutes and 2 hours for it to cool down and all windows and doors need to be closed, it never went below 25°C. So instead of telling me a story about how it will become cooler, set the expectations instead and be transparent. I would have appreciated the straight forward answer that it wont work as a normal AC and it will not become as cool as I wished for, instead I got annoyed every time the expectations you set were not met. Snippy younger staff didn't make it better. Overall the great food, breakfast and restaurant staff made up for the AC experience.

Overall we had a wonderful time at the Laguna Palace and would absolutely stay there again. the location was truly ideal too - 5 min walk from the beach, 10 min walk to dinner, perfect view of the sunset and completely away from all the noice and busy streets. The staff was so helpful with getting us bikes and beach chairs, it was awesome! The breakfat buffet is also really really good. Protip though, DO NOT get a massage. it was the worst massage of my life - felt like someone was fingerpainting on me. They even rubbed my belly for like 10mins, it was THE WEIRDEST MASSAGE EVER! Afterwards i had enough oil on me to float on top of water. That was truly the only con was the terrible massage we paid for, but it was worth it dor all the hysterical laughing about it we did afterwards. Wifi was consistently terrible as well.

Very good hotel and very nice area. Cleaning staff may improve a little more

very nice room with plenty of space for 2 for one night. the front desk staff was a little stiff but were helpful. the pool/spa was very relaxing. it was strange to enter the restaurant thru the spa entrance but the food and service at restaurant was delightful.

Nice hotel in a quiet location but only a few minutes walk from the small town and restaurants. Very helpful and pleasant staff who dealt with al queries very efficiently. I would definitely recommend this hotel

Magnifique !

A

Schöne und sehr saubere Zimmer!

Leider hatte das asap-Pool geschlossen. Die Direktion hat es jedoch sehr gut mit einer Alternative gelöst. Frühstück Top. Zimmer Top.

Alles tip top

Sehr nettes Personal. Aussicht vom Spa/Poolbereich ein Traum. Zimmer sehr geräumig. Whirlpool hätte wärmer sein können.

Die Lage ist sehr zentral. Zu Fuß 5 Minuten ins Zentrum. Das Meer ist noch sehr sauber. Das Personal im Laguna ist immer freundlich und hilfsbereit. Das Hotel ist absolut empfehlenswert!