Overall Ratings & Reviews Hotel Citadella Bucuresti

Happened to be close to office. Friendly helpful staff.

Everything was perfect,very clean, quiet, friendly staff, very happy choosing this hotel.

I entered my payment details on Expedia, yet the receptionist made me pay again, i thought the hotel would not withdraw the money from Expedia then but they did. Staffs are rude. No Housekeeping or maybe there is but they work only early morning, i had no toilet papers in the last 2 nights. Towels are not clean. Staffs' movement is strange as if they are a mafia or watching you as an enemy not a guest! The receptionist wanted me to pay for food and drinks from the minibar which i have already paid! and i had to show them the receipt. and the most rude thing i have ever seen when checking out, the receptionist sent that other man who seems like mafia and keep watching guests to look at the room. that never happened to me before. when checking out, the receptionist without my permission called a taxi, i told him i didn't need one, he looked creepy and angry...

I entered my payment details on Expedia, yet the receptionist made me pay again, i thought the hotel would not withdraw the money from Expedia then but they did. Staffs are rude. No Housekeeping or maybe there is but they work only early morning, i had no toilet papers in the last 2 nights. Towels are not clean. Staffs' movement is strange as if they are a mafia or watching you as an enemy not a guest! The receptionist wanted me to pay for food and drinks from the minibar which i have already paid! and i had to show them the receipt. and the most rude thing i have ever seen when checking out, the receptionist sent that other man who seems like mafia and keep watching guests to look at the room. that never happened to me before

The hotel is well located for the event we were invited to. Rooms very good, no restaurant at the hotel and a just about satisfactory hotel for overall stay.