I got the shock of my life when I arrived at this hotel and they told me they didn't have a room for me. They looked at my reservation. Shrugged. And that was it. No apology, no helping me find another hotel, just "sorry, you're on your own" - in rural CZ. Eventually after two hours, hotels.com finally made contact and they managed to switch a few people around to free up the room I had reserved. Hotels.com issued me with a fifty pounds voucher to as a gesture of good will. But these were two hours I wanted to sleep before a party and I was embarrassed not to be able to offer my girlfriend a room to relax in and get ready. We were given a twin not the double that we had booked. It was clean.