The ladies in the morning on the front desk are well oriented of customer service. During the night they are not. They lack communication skills and customer service. Example, I tried to order delivery pizza and they wouldn't help. I let them I needed their assistant on making a local phone call and they both guys basically got upset. The older security man one came to and basically told me hang on the phone like don't call reception. Then, I went to the reception and they wouldn't even apologize for not assisting. It seems they are just oriented into security that is it. So if you check in at night don't expect much.