Overall Ratings & Reviews Holiday Inn Express & Suites RICHWOOD - CINCINNATI SOUTH by IHG, an IHG Hotel

I have a special needs child and was accommodated with an early check-in. Staff was friendly, room clean, breakfast was very good.

Close to food

Room was okay shower had hair in it. Stairways were dirty and no trash cans so garbage in corners. Pool around was moldy water was clear but when we got in only in for few secs bc it was starting to burn skin and eyes. Breakfast was okay but as workers are standing gossiping they weren’t bringing more food out at 7:30 am tons ppl in area but they were just gossiping no apple juice eggs gone for over 35 mins. I worked at hotels before this wasn’t something those hotels would allow

Enjoyed the stay. Clean and comfortable. Friendly staff. It’s in between the ark encounter and the creation museum so it’s convenient if your in town for that.

I like the workers they do a good job but my room smells bad

Friendly crew Good breakfast

Location is loud. If you get a room facing the highway you will hear road noise all night long. Beyond that it is a suburb place. Super clean, beds and pillows are really comfy, and nice and modern. Shower is nice and updated as well. Overall we were pleased.

Well, of course the hot tub is down for maintenance and the room smells like a wet dog

Quite, clean rooms. Comfortable beds and an excellent breakfast to boot.

Was exactly as pictured on website. Full breakfast was great, eggs, bacon, toast pancakes, sausage links first day, sausage gravy, biscuits etc, 2nd day. Pool clean, hot tub was being serviced. Rooms wear clean and modern.

Handicap room was top notch Great breakfast Nice pool

My stay was restful. Kids a bit loud from time to time, but not a big thing. It was short lived

The hotel was nice. Our room was missing the cover to one of the lights and the walls were all scratched up. There was no information about the area in the room. The beds were comfortable and we slept well.

Good

It was clean, the front desk people were nice, breakfast was good, especially the cinnamon rolls and the shower was nice. The only thing I found wrong was the hot tub wasn't working well.

Neat and clean facility, staff was very accommodating and helpful.

?

My room was damp and musty. Hard to breath at times. I would guess there is water inside the walls and probably mold.

They have two really great sit in restaurants, we went to longneck sports bar & grill right across the street it was great. They're are also fast food, shopping & gas around the area. Great staff, great room, the stay overall was great!

The hotel itself was clean and seemed newer. The issue is that I had reserved two nights in a two queen bed, sofa bed suite and the day before I received a phone call from the hotel stating they had been overbooked and did not have the room I chose but only had a two queen bed room. This room had no sofa bed or suite . The inconvenience caused me to have my son stay at a friends house because the room wasn’t large enough for our entire family. It was frustrating since I had already selected the room I wanted two or three weeks prior.