Overall Ratings & Reviews Arli Hotel Business and Wellness

Fantastic staff and service

The Hotel was Very good. The Hotel was very nice and very clean and modern. The staff were very friendly and polite and helpful. The breakfast was very good. In the evening the bar was just right to have a night cap drink. The Hotel was in a very good location in bergamo Thank You.

Poor quality room not been refurbished sonce 1980

Quick check in.great location No noise. Comfy bed if anything room too warm

Conveniently located friendly staff, clean

I stayed in a Single Room (417) on 4th floor which is very well decorated and functional. All the amenities in room are excellent. Only problem i had was being close to lifts you will hear humming noise every time when someone uses a lift, i would have tolerated that but there was a loud banging noise when the lift door opens and closes dusturbed my sleep. It took a while first to realise where the noise coming from when i checked in. Called the reception team but they couldn't figure it out and thought from the heating pipes. Later that night while asleep i realised it coming from lifts as my room was close to lifts. Called the reception and they immediately moved me to another room. They apologised and told me that they going to fix the issue. Hotel premises out side are bit shady and unclean. Sraff are very pleasant and helpful.

Small bed, no window except for a skylight, everything is extra cost even a small cup of bad coffee for 4€, and pillows are flat as a pancake. Definitely would not recommend it at all.

Lovely hotel close to shops and restaurants. Immaculate inside. Staff helpful. Jennifer in the bar was particularly lovely!

Quality Hotel in a great location at a reasonable price

Nice hotel and wonderful service from front desk staff and onsite restaurant.

They allowed me to check in early which was very nice. The room was ok but there was a bad smell that even an open window couldn't get rid of. Also, it has been a while since I've been in a hotel that doesn't provide tea/coffee in the room or a free bottle of water.

Hey hotel very nice staff was good

Booked this hotel for my wife. They gave her a room less than what we reserved and paid for and then tried to say she had the correct room. Basically we reserved a room with a twin double bed. They gave her one with a single bed. When my wife showed them the picture of the room/bed we actually reserved they said it was an old photo. Had to have hotels.com intervine on our behalf. Needless to say, be very careful with this place. Also, the spa isn’t free. You have to pay 45euros per 90 mins to use it. Not very clear when booking the hotel. Wouldn’t trust anything they present on the site without verifying first.

Very nice gesture to offer a free drink at the bar. The employees were very nice. Location was good because you could easily walk to many restaurants and stores. Negative point was the noise at night. If your room faces the front you will hear people on Fridays or Saturdays.

hi the property is in a great location however the room was cold most of the time we had a few issues with the heating in the room and had to keep it on all day for the room to stay warm on a night time the ceilings are very high and the heat fan is it at the top of the ceiling so its very hard to keep the rooms warm, i booked a session in the spa and there was some confusion over the time so i only had 1hr not my full 1 and a half i explained this to the staff but they offered no refund, apart from the heat in the room and the mix up with the spar the hotel was ok, the breakfast was advertised as having an english option but we never got it or offered to us this was a bit missleading.apart from the above great location thou. thank you.

Location is this hotel's greatest quality, it's based in the centre of lower Bergamo which makes it very convenient. It's advertised as a wellness hotel but no where in the booking process did it mention that the spa has to be booked in 1.5 hour slots and costs €45 a time. When I arrived it was already fully booked. The receptionist was unhelpful and likened it to using the restaurant, saying that you have to pay for food. I tried to explain that a spa hotel charging for the hotel was a completely different matter. The room was comfortable, if a little dated. They were cleaned well and there was a large selection of toiletries. The shower leaked as the door didn't closed properly and the fridge made a noise all night which made it hard to sleep. I was offered a welcome drink, which was a nice touch, and it included snacks.

Better in pictures. The bed is like sleeping on a piece of wood and the pillows are paper thin. Can’t use spa facility without advance reservation and 45 euro.

Nice bed! Soft and good pillows. Friendly staff and great breakfast.

Simply the best - the property is fantastic, the location is perfect, the staff were very friendly and helpful. A must stay!

Good beeak