Overall Ratings & Reviews Hampton Inn and Suites Birmingham East Irondale

The carpet was full of water and squished when you walked across the floor. The same hotel at Leeds was wonderful. Don't stay at Irondale go on to Leeds just a few miles down the road.

It was very quiet

It was real dirty. The carpet needs to be torn up and the walls. Just an old rundown hotel charging 5 star price

Manager and front desk staff are excellent in attitude toward the guests! God bless them and their families!

No advanced notice of renovations. Specifically selected Hampton inn for comfort and breakfast. First day breakfast was only in the dusty foyer, had to wait, no place to eat, just a real let down. Coupled with no conditioner in the shower and slamming doors all night, won't return.

HOTEL WAS UNDER REMODEL. LETTER ON FRONT DOOR WAS FROM LOCAL FIRE DEPARTMENT STATING HOTEL SHOULD BE CLOSED!!!

The hotel is under construction. There was stuff everywhere. No drink or snack machine. We had just got in from a big track meet and drinks and snacks was a must! We got to the room and on the way up it drunk so bad. The elevator felt like they would break any minute. There was dirt all in the floors. We get to our room and the floors are dirty, bugs in the floor, carpet is coming up, mold by the fridge, nasty toliet, nasty air filter in air conditioner, stains on the sheets!! It was bad.

The condition of the hotel was great. The staff was friendly. Unfortunately, we received the wrong room because they booked all the king suites by the time we checked in. We asked to be compensated for the upcharge of booking a suite while only receiving a standard 2 queen room.

Great staff.

I loved the customer service

Very good hotel to stay

Staff helpful, friendly Utilities went out during storm, partial electricity came back on next morning. AC/Heat, elevators, phones, hot water did not. Some guests had nothing come back on. No emergency power in stairwells.

The hot water was not working and staff was not helpful

No hot water and had apparently been that way for at least 3 days. No one advised us of that at check in. Do not stay here.

Rooms not thoroughly cleaned. Glass piece found on bathrm fl. Orange peel, candy wrapper, & key found on batrh rm fl in one of our other rooms. Carpet wet under desk. Lg fan in room when we checked in. Microwave had tons of finger prints. Shower wall cracked. Hair dryer missing. Beds were clean though. Front desk stafe very good. Gave us extra Honors pts. Couldn't give moneyback on rm because it was booked through third party/hotels.com. I won't use third party again.

Property and facilities are a little outdated

- no power the entire stay - no hot water - no breakfast If i knew there would be no power for my entire stay i would have chosen another hotel

Not easy to figure out how to enter this property.

The room was clean and the person at the front desk was courteous.