Overall Ratings & Reviews Sleep Inn & Suites West Medical Center

Very nice and clean. peaceful

Was suppose to accommodate for wheelchair but when arrived was told there was no wheelchair accessible rooms, felt disrespected when asked to provide certification for service animal even after explaining all paperwork has been packed due to out of state move (also is against HIPAA) so ended up paying an additional $50 more than originally quoted through Expedia. I would not recommend for anyone with special requests

You get what you pay for

Hotel isn't in the best tip top shape but its homey and the owners are quick to help in any way they can. Everyone is very friendly. My little family enjoyed our week long stay. We will be back.

Great hotel, would stay again.

Cheap and convenient

Sleep Inn is a great place to stay.

Stay was ok besides the being accused of smoking/vapeing in the room once my mother got there for a daytime visit/swim, husbandand i felt as though we were being followed by management each time we exited the building to vape/smoke and again upon reentry. We didnt appreciate the constant side eye while being met with a friendly smile from us each time we entered the building. Was an ok stay just would have been better without the drama. Was clean, didnt eat the breakfast.

Over all a good value for a one night stay.

The good- If you are looking for a friendly, clean, convenient (next to hwy) hotel with no frills this may be for you. The not so good- sink was cracked, indoor pool was very cold and hot tub barely warm, bfast ok (no bfast meat). Price was right for rolling in late during a thunderstorm.

I have stayed at this property several times when needing to be in Amarillo… This time by far was one of the quietest and calmest times I have stayed. The staff was very accommodating and very cordial up on arrival and I had a very peaceful night.

Would gladly stay here again.

Love this hotel chain!!

The woman at the desk was kind and got us checked in, once we entered the room, it was not what we expected. The lamp shades on all the lamps were busted and stained, the bed skirts were stained, the bathtub had rust stains, the microwave wasn’t plugged in and couldn’t reach an outlet, the tv remote wasn’t working. We decided to see if we could just cancel our reservation and get a refund.

The property musty and damp. The room smelled very heavily of cleaning solution. Had to leave the door open in order to breathe. Bathroom did not have an exhaust fan.

Very responsive staff

Great

Our room was horrible. Our TV was broken. When trying to have someone fix it, he was rude and hateful about it and didn’t believe that there was something wrong. (it kept automatically switching to the analog snow screen every few minutes.) Then, the desk chair was broken in a leaned back position. To top it off, our air conditioner was not functioning. The room unit was set to 65, but the thermometer on my alarm clock showed it was 79 in the room. We slept terrible because we were so hot!

Wonderful little place. We enjoyed our 5 day stay.

A nice place to dust for the money