Overall Ratings & Reviews Riad Cannelle

The place is a little difficult to find, but that makes it more interesting to the exotic experience of Marrakesh. The room was basic but very comfortable. A large bathroom and comfortable bed. hotel has a nice rooftop garden when you can enjoy the sun. The common areas are nicely decorated. They can arrange for you massage, tours and dinners. Breakfast is free.

Pros: -This hotel has listed accurate walking times to the main attractions, which was appreciated. - The service was great, they were helpful and we were even warned about eating in particular areas that were known to serve old food to tourists. - Great water pressure and it stayed hot for a long time. We had a problem with the shower not draining and it was fixed immediately. -heater provided as well as extra blankets -good breakfast served daily at chosen time. Some people complained in the reviews about the breakfast and I'm not sure why. It was about the same every day; but you got coffee, tea, fresh squeezed orange juice with a slice of cake, warm bread, and a warm pancake-like component with butter and jams. It was delicious and filling. -super secure facility. Iron bars on the door that had to be unlocked whenever you entered or left. -beautiful patio and hotel Cons: -the bed is really hard; after living three years in Europe we are used to the firm beds, but this was more firm than usual. -we weren't given a tour so I didn't realize there was a patio on the roof. Was bummed when I realized we missed out on the sunsets there.

Excellent reception....staff extraordinary.....pleasant ambiance

Superb place great staff. Could do with a little more TLC on roof terrace a wonderful area but needs a couple of new sun parasols as no shade and too hot to enjoy. Food is far better than local restaurants

A very sweet welcome with tea and cookies, breakfast each morning and a very comfortable and beautiful riad experience.

Lovey Riad located in the Medina easily accessible without a long walk with luggage but do book a transfer through the Riad for your arrival. Super friendly,attentive and polite staff at the Riad will make you feel very safe and welcome. We were a family of 3 in one of the upstairs suites which was just as imagined with lots of Moroccan decor, and stone bathroom. We were there over New Year so cold at night and early morning but you have heating via the air con unit and also an electric plug in heater if needed-we were very warm in the room. Breakfast was served in the courtyard whatever time we arranged and was very peaceful there. Internet worked perfectly in our room aswell as the courtyard. We would recommend eating at Le Jardin only a short walk from the Riad and fantastic food and atmoshphere, Highly recommend this Riad. Thank you to Adil and Badas for a wonderful stay.

2x a few hours before we were to land, the hotel guaranteed by phone that they would have a driver at the airport. DRIVER NOT THERE. We called the hotel 5x, no answer. We were lucky enough to find another hotel at 1:30 am. Next morning several more calls were made, still no answer. I want my money back. I am contacting you late as I have been ill since returning. Travelers, DO NOT BOOK THIS HOTEL.

I had a great time at Riad Cannelle. The host was very helpful, and the room was incredible. The only downside is the entrance- we walked around for a little while before finding the Riad (it is down a small alley, and there aren't any good signs for the entrance).

Very warm and welcoming front staff. Greeted with tea and pastry (like at most riads). Nice large rooms, either a bath or shower depending on which room given. Beds standard like other riads. Host provided map and directions. Very helpful with arranging for taxi and breakfast at your requested time. Overall very good experience, would stay again. Entrance to Riad off a Main Street in Medina, but door is hidden in a smaller alley to the right. Difficult to find the first time and of course very annoying getting harassed by children, which happens on the way to any Riad.

Amazing. First time in Marrakesh and after a long travel we were given a royal welcome. Excellent service and would recommend to anyone looking to visit Marrakesh.

Un-pleasant , disappointing , cunning attitude of the hotel staff , Very good at praising standard of services they provide , but nothing in practice . This hotel charged us 300.00dirham on our departure , failed to provide us our prepaid return ground transport although we ask hotel manager to book in advance . A VERY TRAUMATIC EXPERIENCE

A beautiful Riad in a pleasant neighbourhood, 5 minutes walk from great restaurants, cafés, Le Jardin Secret and all the souk shopping you could possibly want. Adil and the team at Riad Cannelle were kind, charming and ful of ready smiles and good advice. Highly recommended.

A well presented Riad that was a stones throw away from the start of the Souks and within walking distance from most major landmarks. Although within the busy Medina, once inside the Riad it is quiet, peaceful and relaxing with helpful and friendly staff day and night, and and beautiful, traditional decor. It was easy enough to find despite the maze that makes up the Medina.

This was my first experience staying in a Riad, is completely difference to a regular hotel living. Was great, living like in a private castle. But you have to be prepare to deal with the neighborhood that is a little difficult. If you want to know Marrakesh as a regular resident this is the place to choose. Alic and Bad knows how to deals with everything you will need.

We found this was a fabulous place to stay for a real feel for Morocco. Being based in Medina gave us the opportunity to explore the old town souks on foot and the Riad staff were always on hand to give advice and directions. We really liked the fresh mint tea we were served on arrival, and thoroughly enjoyed the Tagine meal we ordered one evening, it was cooked to perfection. Knowing the ingredients had been bought at the local market and prepared on site that day made it really special. Our room was well appointed, clean and beautifully decorated in the local style, and our en-suite bathroom was perfect. The roof top terrace was lovely, although this time of year meant it was too hot in the day time to enjoy it properly. We would highly recommend a stay here for anything from a few days to weeks. There is so much to see locally, and the staff are so friendly and helpful. It was truly a piece of lovely calm in a hectic city. I wouldn't hesitate to book here again.

Very nice riad and good location for exploring the medina and the markets. We had a wonderful stay. The hotel staff is friendly and helpful and there for us whenever we needed them. They helped us with maps, suggestions, printing boarding passes.

Great place to stay....would definitely return

A nice riad - quiet and reasonably comfortable, and with WONDERFUL staff!

Staff excellent always there to help. Hot water is not great and the rooms can get quite cold at night. Riad is really hard to find at night especially when they close some of the routes so be aware. Beautiful looking riad. Will recommend in summer or if you like the cold ;)

Great service. Very comfortable room. As with many reviews seen it may not be that easy to find the riad until you get your bearings. The riad can organise a taxi for you - this worked very well.