Overall Ratings & Reviews Holiday Inn Express BENICIA, an IHG Hotel

The hotel is a little dated, BUT.....they offer cold lemon water and cookes upon arriving which is a BIG deal when you've been traveling.....the location is set in a quiet area...its clean..the room was large and relaxing, i slept like a rock....housekeeping was exceptional....breakfast was amazing....and DYLAN was GREAT, he made check in easy....took care of a couple hiccups and followed up...thank you again DYLAN....associates like you make our stay Great....

Great place

The property was somewhat lacking in its identity…I think you need a larger sign whereby it can be seen soon as people exit the interstate. The other thing that should be attended to is: the water pressure & water temperature- luke warm water will run away your female guests.

This is an old hotel with a squeaky elevator, weird check in and out (a kiosk with a large screen where a person would appear and talk to you through a camera), but comfortable bed, clean room and a pretty standard free breakfast. The rooms are not very soundproofed and I did have noisy neighbors.

Nice hotel. Quiet. Great front desk staff. I don’t like the virtual desk staff. The reason I don’t like the virtual desk staff is because they are offshore. The accent is extremely difficult to understand. Had an issue with check in and I finally had to walk away. That’s not how you run a business. Finally a physical person came out and problem solved in two minutes because I was able to understand her.

There was a homeless guy in the parking garage area that seemed creepy

Great breakfast and great staff. The staff goes above and beyond. Great property overall.

The coffee maker did not work. The telephone was not connected. The shower head was a drizzle. However the staff was incredibly helpful when I needed them and overall it was ok.

We were there three days and they never cleaned the room. Dust bunnies on the carpet. Had to change rooms since heat didn't work in the first one. No one at front desk, just a virtual kiosk. Definitely not worth the price. And what's with the plastic over the smoke detector?

It was a nice hotel. It was close to the Benicia Veterans Hall.

Easy and comfortable place to stay.

We enjoy the front desk very much very helpful. The sofa bed was the worst, most uncomfortable ever. It was like having thorns on your back. The room was not clean on our second day of our stay from our three day stay.

We weren’t greeted when we arrived. The rooms are showing their age. The furniture is beat up, the bed mattress seemed worn out and the caulking in the shower is embarrassing! The breakfast lady was very nice and did a nice job.

I did not expect a "Holiday Inn" to have so many details in the room. We had a dorm sized refrigerator, microwave, high ceilings, crown moldings, the pillows were extremely comfortable, 24-hour fitness room, laundry facilities, breakfast served with longer hours compared to other hotels I have stayed at. It was a very pleasant stay and I appreciate the staff for their hospitality and upkeep.

They are good about security. Parking is a bit tight.

Convenient

Desk clerk in a box was kinda creepy. He was nice, just didn’t like the concept.

Accessible, nice place.

This was a great hotel to stay overnight in after a joyous family wedding celebration. The bed was welcoming and comfortable. The staff we met were friendly and professional. The breakfast area was bright and cheerful and there were lots of choices of food.

Great room and the front desk employee is professional and very nice.