Overall Ratings & Reviews Best Western Plus Hotel Excelsior

Okay for a couple of nights.

Friendly staff, acceptable room.

The front desk staff upon check-in or very friendly, helpful and knowledgeable. Definitely would recommend staying here as you can walk to restaurants, cathedrals, etc.

Well located with easy access to the train station and a short walk into the old town. Decor seemed a bit dated, but the hotel was clean and pleasant. Good breakfast. Only downside was the noise from the main road, although this was fine as long as the windows were closed.

Hard to find. They wanted a Covid test to enter and the place seems to be at offs with the rest of the country on Covid. Extremely dated rooms. No iron

A good location close to the Old City and restaurants, convenient stores.

Great hotel. I'd stay here again. It is super close to the main train station. The hotel offers limited parking and you can't reserve it so if you drive, just plan on parking in the train station parking lot. It is a block away and 12 Euro per night. My only negative comment on the hotel is the parking.

Typical German standard hotel. Could be refreshed or modernised.

Close to the train station which was very convenient. We could walk to everywhere and felt completely safe. Fastest check in I have ever experienced. Very good breakfast with lovely personal service even though it was part of the room charge. Offering coffee refills for example, and there were table settings at every chair despite the buffet style food. Felt more like a restaurant than some hotel breakfasts.

Nice hotel near the train station, and easy walking distance to the historic centre. The staff were very nice, and the breakfast was very good.

We liked the service and location, and enjoyed the breakfast. People in front desk was very nice and helpful. The only thing we did not like was the room we stayed did not have AC.

Much of Europe is going through a heat wave this summer, and I was very pleased to get upgraded to a room in a newer annex Called the Thomas house. Very clean and comfortable with cold air conditioning. Close to Main train station and shopping options.

Great breakfast. Sofa bed isn't that comfortable to sleep on. Overall, happy with the stay.

The Best Western in Erfurt was absolutely wonderful. It had all the comforts of any modern American hotel. Breakfast was great. It was located in a very central area and you could walk to everything. The staff was wonderful. The only downside was that there is no air conditioning, but we had record high temperatures while we were there.

Nice clean and secure hotel very near the train station and on local bus routes. Look close as the entry is simply a doorway on the sidewalk. Good breakfast as well. Grocery store across the street. We were there in late May during an unusually warm period. No AC and a lot of bus noise with the window open..

Central location, walking distance from railway station and city centre. Good buffet breakfast with great variety and good coffee. Receptionist especially helpful.

Excellent hotel, in a perfect location. Staff was efficient and helpful. Breakfast was good, with a wide selection of items.

staff are nice and helpful, parking is at the back.

Third time at this property and as always, clean and comfortable. Staff is pleasant and efficient. Breakfast is very good and wifi is fast and dependable- you have to ask for a code at the front desk. Hotel is very close to city center and within a block of the central train station.

Room was a block from central station. I was in town for a convention at the Erfurt Messa and the tram was a 3 mi ute walk. Hotel was comfortable and the room was clean. Front desk staff were very friendly and pleasant. Breakfast had a nice selection of hot and cold foods. Wifi was free and adequate. I am coming back to Erfurt in December and will most definitely stay here again!