Overall Ratings & Reviews Casa Sun and Moon

I was here for over two weeks. Lots of empty promises from manager. No hot water for two weeks. No English at all on tv. That was bearable but no hot water sucked. Sketchy wifi Staff was good but over priced for what it is

Good beachfront location. Simple rooms, clean. Helpful and friendly staff. Great pool with fantastic view. Recommend

This is a friendly hotel and community. A great view and we chose to walk everywhere.

Needs a Reno but we only planned on a 1week stay and stayed nearly 3. The location is the top reason we enjoyed our stay. The proximity to the beach is great. The hills are a workout but worth the effort. We felt very safe even walking at night.

I will NEVER stay here again. The hotel is so run down that I don't know where to start. Mold on the ceiling, cracks in the wall, holes filled with cement on the floor, shades that were cracking and broken, electrical conduit running through the shower, rusted towel bars. pool tiles missing. It looked nothing like the photos on the internet! And all this for $271 a night! The only positive I can give it is a convenient location.

Everything was great except the sheets no the bed were uncomfortable. Other than that, the property and room was fantastic. Lovely place , would stay again.

Location is good. The locks on the outside gate and room are difficult to get to work.

There was NO hot water any time of day. Talked to others who had been there many times and never any hot water. This a deal breaker for me! I had a Master Suite room 23. This seemed to be the least spacious Master suite available. I would not book the Master Suite again but rather the cheaper suite without hot tub but with indoor kitchen and separate bedroom. The hotel is older and could use some TLC but I did not find this a problem. Pros - The pool was great, warm with a nice view of the beach and sea. The A/C worked well. The breakfast was good. Gates off the street and beach access were locked so no one could just wander in. Felt safe. Lot of repeat visitors and everyone friendly. Large outside common areas with seating and beach and sea views. Summary: If there was hot water I would definitely return to this hotel.

The view from my room was spectacular . The bed was a little hard and pillow flat but oterwise everything was perfect. We had to transfer room the day before we were leaving, which was a bit annoying, but otherwise this place was really great.

loved the location of the property and the view from the pool

All in all we had a good experience at casa Sun and moon. The location was great, small staircase down to the beach, and lots of restaurants within 3-4 blocks. The hotel was nice and quiet, spent lots of time reading books by the pool. Pool was nice, had a great view of the ocean but there was a couple spots where tiles were broken off (not a huge deal). Our only issue was with the room they put us in when we got there. I booked a suite with kitchenette and the room we got felt like we were in the basement in this dungeon feeling type of space. My anxiety was through the roof, we talked with reception about it and they didn’t have any other rooms available until the next day. So they did move us the next day, to a suite that was exactly what the pictures from my booking showed, which was great but they didn’t give us anything back for that first night or offer us anything for our trouble. If you book here and booked one of the suites don’t let them put you into suite 00 you will be disappointed big time. Ask for 10, 20, or 30. 20 and 30 have the best views. We got suite 30, the view was awesome, the AC worked great, bathroom was useable lol, the furniture was rickety but functional, questionable electrical wiring, but all in all good. I would definitely go back to this hotel as long as I know exactly what room I’m getting. Also the staff did not reply to a single message sent to them on hotels.com app, I had to email the hotel directly to get any type of communication.

Great view and close to everything

Close to town, great view of the bay. Beach below. Only issues is it's really old.

Nice place

Nice view over the Bahia Zihuatanejo

The view was amazing. The building is old but walkable distance to Zijuantenejo

Spacious room,HVAC was cold all the time.

The property is a little old needs a lot off maintenance and staff are not really nice and bad communication not really cooperative they not offer any solutions they just talk you no and really basic things like a extra towels you have to wait until next day to be able too give a towels is crazy

We just one night as we’re you were passing thru . We didn’t expect fancy but the room has very run down …. Peeling paint , window that wouldn’t close properly , cold shower , old bed and bedding, limited towels ,The staff was kind and helpful but the conditions of the property were rough . That being said, the view of Madera beach , as always, is breathtaking .

Views were great the place needs some tlc a bit run down for the price