Overall Ratings & Reviews Zoukotel Hotel

The value for the stay was good. The pool was closed which was disappointing. I left 2 shirts and the cleaning staff ran after me to give to me which was so kind.

I like the hotel it was very clean and good service

Lovely service and great value. Highly recommend

Very cosy Staff are professional Rooms are very very clean and hygienic

Shocking in every aspect. The walls full of mould. The furniture is so old and in a very bad condition as if they were picked up from a tip. No cups, no kettle and no power socket. Wifi didn't work. The place was dirty except for the bed sheets and towels. Disgusting and very poor customer service.

Convenient and does well the job. Helpful and nice staff.

This is not a 4 star hotel but a 2 star. Lobby is nice but the rooms need renovation

Comfortable and private in a convenient location with friendly staff

Very kind staff :) the view from my room was nice! I felt very comfortable and it is such a great price!

Nice hotel. Kind staff and clean room.

Its location nice But the room very old and dirty Staff very nice Food alright

Clean and good service .. More I liked that smile painted faces of all the staff of the hotel

Great pool, quiet place, lovely neighborhood of zook mekayel, nice view to the north side, goid breakfast buffet, free parking, comfortable bed, perfect clean..

I came to Lebanon with 2 girlfriends for a friend's wedding. We stayed at Zoukotel and had a very enjoyable stay. Check in was 24 hours, which was very convenient as we arrived around 1am. We were in a room with a balcony, double bed and single bed which suited our needs. The view from outside was nice as we could see Mount Lebanon and also the coastal skyline. The AC in the rooms worked well. The room was clean but slightly outdated. This didn't bother us as we prefer the rustic vibe and really, you get what you pay for. If you want a super modern hotel then maybe Zoukotel isn't for you! The breakfast was simple but effective - a choice of juices, vegetables, fouls medammes, many types of bread, zaatar, labnah and jams. My only recommendation here would be that they serve fresh coffee, rather than Nescafe. Even though the hotel has 24 hour room service, we opted to order a takeaway from elsewhere. The staff were very helpful with this the both times we did order out. They gave us a vast folder full of options, called the restaurant for us, brought the food and change etc. All the staff were very helpful too from checking in to ordering taxis. We really had no idea where we wanted to go sometimes and their recommendation to go to The Old Souq in Byblos was an excellent idea that led to us all having a fantastic last day/eveing in Lebanon! The hotel has a pool which unfortunately we didn't have time to utilize BUT it looked great and was popular with locals and families.

Nice staff and very good service

Rooms were clean, food was good and Staff were great

I stayed at Zoukotel Hotel for two weeks & my visit was ruined by Mrs. Janine the assistant manager. She was very rude, obnoxious and arrogant. She talks down to people as if they are staying for free. She ignored our questions related to the room, the internet among other things on many occasions. She cuts you down while talking in a rude way and leave without even addressing your concerns. I travel a lot and never witnessed such poor customer service. I have read other travelers similar review and experience with her on Expedia My friends & I visit Lebanon every year. Worst experience of my life with a hotel staff. Other staff are friendly but unfortunately her obnoxiousness has ruined everything.

new building going up next door .woke me up early every day.

Excellent pool, clean, not crowded. Clean and spacious room, hot water in shower, big balcony. Naja is an awsome receptionnist. Room service lady is helpful and smiley. Excellent location in zouk. Nearby delivery restaurants.

The building is too old the furniture were rusty and smily they dont clean well the rooms you can find better hotels with some extra dollars