The staff are exceptional-all of them. They helped us with tickets and brought me tea and cookies one night when I was sick. The breakfast staff is so personable, kind, and attentive. The cleaning staff are impeccably efficient and energetic and have a wonderful sense of humor. We see the same people every year and they remember us. Thank you all!

We were a family of four that stayed in the “family room”. The room was beautiful, comfortable and had plenty of space. The rooftop restaurant had beautiful views, wonderful food and drinks and friendly staff. Alessandro made us feel welcome. Our daughter had a nut allergy and he made sure to accommodate her and let her know her safe food options. We loved the location. Close enough to walk to the sites, but more quaint, a little less touristy.

Charming, quiet hotel which helped make our visit to Florence special. The room was spacious, super clean and comfortable. The Loggia fantastic and most importantly, everyone had a smile and was helpful. Best hotel in Florence for a personal and charming stay.

Absolutely amazing stay! Great location to all major attractions, great restaurants nearby, beautiful rooms, certain room has Duomo view, incredibly helpful staff! Definitely recommend it and we are planning to come back!

Hotel Palazzo was stunning. I would definitely stay here again and I already can't wait to! The staff were so friendly and made you feel right at home. Everything was walking distance and the area was incredible!

This very hip hotel features a stylish rooftop bar—the hottest spot in the city—along with cool and friendly front desk staff, amazing rooms adorned with antique furniture and beautiful wall paintings, and stunning views throughout.

The warm and friendly staff.Excellent breakfast. Beautiful loggia overlooking Florence

We spent 3 nights at the hotel. The staff is phenomenal! Very friendly and welcoming. Can’t beat the location, everything is within walking distance. My issues are with the room (#6). Decor needs updating. Our room was adjacent to the dish washing/kitchen room!!! There is constant traffic. Quite noisy, especially when trying to go to sleep. And the bathroom…the shower floor drained away from the drain. There is no door on the shower causing a flood in the bathroom. We used about 3 towels each time we showered to contain the water!

We wish we spent our whole trip here! It’s absolutely gorgeous. Breakfast and drinks on the patio are unbeatable. Staff was friendly, comforting and accommodating to every one of our needs, including calling a taxi, an early check in when I wasn’t feeling well etc. Excellent stay!

Worth the stay and I highly recommend

Nice and elegant, good breakfast options

The Hotel is so charming and exactly the vibe you want from Florence. The staff are amazing and they are very helpful guides to the city and have great, chic taste.

The first room we had we were not impressed. The staff was quick to fix it and the next night we had a much better room. The rooftop was very popular and beautiful to enjoy breakfast on. The location is FANTASTIC. The hotel is quintessential old world Italy. Walking distance to Rialto bridge and Pitti palace. Great restaurants downstairs. LOTS of stairs to get up and down to the hotel but there is an elevator.

Front desk staff were super accommodating, helpful and friendly. . Meals on the loggia were very tasty with a great view. Beds were comfortable and room was clean

rooms are spacious with A/C. Lovely buffet breakfast overlooking St Spirito piazza. Also great place to have a. Drunk in late afternoon or evening. Several great trattorias nearby.

We really hoped to like Palazzo Guadagni. We booked a two night stay for our honeymoon in Florence based off of a Condé Nast Traveler recommendation. What I will say is that the hotel is in an amazing part of the city and it was so cool to arrive there at night— it felt like stepping back in time. There were lots of great restaurants right downstairs and it was super convenient to lots of things to do in Florence. The room itself felt like a museum. I truly could feel the history and I understand a lot of care was put into preserving this feeling. Unfortunately, my husband and I left after only one night of our stay. First off, the “lively fresco” that was advertised in our room was pretty creepy. It was hard to fall asleep under the 6 spooky devilish faces staring down at us. The room was so big and so old that with the AC turned all the way on it was unable to fill the room and the only way to try to mitigate the heat was to sleep with the window open which let in all the sounds from the bars just below. The shower pressure was pretty bad and the shower kept randomly turning on in the night which added to the spooky factor. The biggest issue for me, however, was cleanliness. My husband and I both woke up in the middle of the night feeling sick from the dust in the room (which visibly fell from the ceiling), excruciatingly hot, and a little skeeved out (I woke to a spider right by my face). With respect to the hardworking staff, this was just not a home run for us.

Great staff. Amazing location

It is located in a lovely piazzo with great food and historical sites!

We had a wonderful stay. The staff was accommodating and helpful. The rooms were spacious and absolutely stunning. The rooftop bar was beautiful with excellent cocktails. The continental breakfast was wonderful. This location is easily walkable to several shops, dining, and points of interest.

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