Lovely hotel, clean, helpful staff on the outskirts of Basel. We stayed here as it was next to the waterpark which we used and if you book through reception you do get a discount on your booking. The Basel Card is a amazing if you plan to visit the centre of Basel with regular trains and trams to the city centre from Prattln, although the station is 10 minutes walk away. I believe it would help greatly if there were menu's to both the restaurant and bar. We didn't use either as we didn't know what was in offer. Please be aware they do charge your card when checking in, which is refunded at the end of your trip....however this should also be made clearer when the initial booking is made. Switzerland is expensive and this messed up budgeting I had in mind.

Warm friendly staff, especially Thomas on reception. Very clean and modern, large room with fabulous bed and shower. Restaurant food was excellent and again very helpful staff.

Staying in the summer is a nightmare, the air conditioning in the room was not working properly, I complained to the front desk and they changed me to another room only to encounter the same problem, the mini fridge located in the room did not cool either, sweaty nights are not fun, I have to get a fan to at least have air circulation in my room, very disappointing stay at this hotel

Wonderful property and staff. Highly recommended. 😊

Excellent but bathroom floor extremely slippy

Clean room, friendly staff, dog friendly is a huge plus! Plentiful breakfast.

Staff was very welcoming , cleanliness is good and whole atmosphere was rather pleasant for my family and myself . Hope to revisit during the summer

Uptight manager at this hotel will not issue a refund after Air Canada went on strike and cancelled my flight last minute.

You have to pay for swimming pool.

Staff were helpful and accommodating. Breakfast was nice , with with selections. Our room was also nice.

Great hotel loverly staff

Amazing hotel and staff

Great staff who are always happy to help. The hotel is clean and tidy, the team responsible for cleaning do a great job. The restaurant has a limited menu but the food is really good. I have stayed here a couple of times now, and will again in the future should I need to be in this area for business again.

Great hotel and room.

This seemed to be in a quiet area of the town, but was close to where I was working. The restaurant was good although not too much choice. I would definitely stay here again.

Hotel was new and clean. But the area is not convenient.

Parking should be cheaper

I stay here often when visiting family and the staff is always welcoming and flexible as to check-in time, etc. Common areas have been refreshed and look great!

I accidentally booked a hotel in the wrong city. Ok I know it was non-refundable but I was coming from another country and got the location wrong. Hotel.com were very helpful and tried to be flexible but the hotel would not….they wouldn’t refund. Such lack of flexibility is sad. I notified them well in advance so they could have rebooked the room.

Not too many dining options around the property.