Overall Ratings & Reviews New Lanark Mill Hotel

Great history, the hotel needs a little work to repair a phew small issues.

Another fabulous stay at this hotel. Staff very welcoming. Rooms clean and well appointed.

Shower pressure was awful

The Hotel is in a wonderful location in a World Heritage Site .Visiting the old mills and homes of the cotton workers and reading about Robert Owen’s vision so interesting and then a beautiful woodland walk upto the Falls of Clyde . A great place for a two or three night break on your journey up to Scotland. Accessible by train and short bus/ taxi ride

Beautiful location overlooking the river

Traveling from the USA spending a week in and around Scotland, this restored Mill hotel was really something! A beautiful building, the hotel is high end and hits the mark . Its price matches its upstated elegance but was well worth the price for us . The restaurant was similarly stylish but comfortable with a good menu at appropriate price points .Well worth staying to get a total New Lanark experience

Absolutely brilliant as always staff couldn’t have been more helpful and accommodating - from the restaurant to Reception to housekeeping - professional and efficient throughout. We absolutely love it here. Fabulous location too.

Great view, shame the bedroom cards didn’t work

All ok apart from the toilet not flushing and room key system not working but staff were great at opening the room quickly.

Had a bad stay first of all the keyfobs were not working and you could only get into room by going to reception and get staff to open room this was the whole 2 days we stayed. Waited first morning 1 hr for breakfast second morning about 45 mins, missed one brexkfast in our party and my poached eggs were cold. They also missed Items in our party at dinner on the Friday. Couldt get cappuccino unti bar opened when did get it it was cold and had to take back and get another one. Bar closed at 10.30. Which is early for a hotel. We were a large party as we were staying for my nieces wedding We were all very disappointed with our stay at this hotel.

Set in a beautiful location, and the room have a lovely view. Beds were comfortable and room was clean. Unfortunately the key card system was not working which caused a lot of issues with getting into the room. There were also multiple mistakes made regarding breakfast service and dinner. However I have to note we were kindly given free desert as an apologie for the issues with dinner service. All in all a okay stay, could have been much better if the issues had not been present.

Fabulous welcome again, staff couldn’t be friendlier or more professional. Beautiful river view, excellent cleaning team, friendly, cheery bar staff and restaurant staff efficient and accommodating. Leisure centre a delight - well equipped gym and nice pool/spa. it could do with a deeper clean - great it’s well used but same dirt/rubbish under changing benches etc. Only request.

A lovely hotel in an historic landscape and just downstream of the impressive Clyde Falls. Food and service great as usual. The only negative is the breakfast coffee, too stewed for our taste.

We met family from US and hotel staff very welcoming. Tea (scones a little dry) We had lovely rooms and overall very satisfied. However Staff could have provided better direction to the centre as we only had a short time on day 1 and some places closed / closing. Leisure - swimming lovely but jacuzzi cool- changing rooms were filthy! Dinner wasn’t as good as food quite cool Breakfast was quite poor with overcooked cold food served We did speak to assistant Food / Beverage Manager after our US family left and she was so helpful. thank you! Aileen - ( excuse spelling). Second dinner was very much up to standard and our second breakfast was excellent / hot food - - not overcooked . We enjoyed our stay overall and revisit where our daughter reception was in 2011. Thank you to all the lovely staff.

Exceptionally relaxing which is why we went

Very pleasant stay, attentive staff, good quality food, beautiful setting.

A beautiful incredible location , the walk to the falls was fabulous and listening to the river from your room was so relaxing !

Unusual and impressive

Ideal for family celebration.

Lovely hotel with lovely grounds, ask for a riverside view from the room , quiet with gorgeous walks