Started badly when the requested transfer was absent and couldn't get an answer by phone - apparently an email was sent but we never received it.
We were cold and wet when we arrived, so lack of any obvious heating was a concern - though this was quickly fixed. The a/c unit giving the heat was only in the main bedroom, so took a while to heat everywhere else.
Apartment was clean but a little tatty in places (door frames warped etc.).
Kettle provided needed the gas cooker which is an odd choice - Malta doesn't have mains gas so expected the bottles to run out at any moment.
No tea/coffee or shampoo/shower gel/soap provided and only 1 toilet roll. 2 towels each, but not changed during week (getting them dry obviously tricky).
Bed comfortable, duvet warm (thankfully), pillows thick but a little lumpy.
Our room had only 1 half-sized balcony right next to building entrance - no privacy, barely room for 2 chairs.