Friendly Staff !!

great view to the Wernigerode Castle. good breakfast with lots of options

Breakfast was good. Only complaint was walking up the hill

The hotel was difficult to find the first time, but there was no need to drive anywhere because we were able to walk to every place to visit! Take the train to Brocken! Walk to the old town and castle!

It was a nice hotel. Very quiet location and a bit fiddly to get to in a car - there's no other way unless you've cycled or walked. It does what a hotel should do. And the breakfast was OK.

A comfortable room - had a suite (401) which was spacious with a balcony. The hotel is geared to German visitors - not a bad thing - as we hardly heard an English voice all week! Some staff did speak English which was very helpful.

Great place to stay peaceful & quiet, with plenty of eating places near by

Beautiful town in the Hertz region of Germany. Comfortable Hotel but lack of English brochures to enable you to determine the best things to visit during a short stay. Room comfortable with view of ski slopes and Forest are. Pillows too soft and only one given.

Peaceful setting, which was worth the 15 minute walk up a steep hill - kept us fit. Staff very friendly and pleasant. Very little English spoke, although there was a waitress called Lisa, who's English was excellent (our German was non-existent !!) and she was very helpful. Fabulous breakfast - better than the one we got in a four star hotel in Delft!. Would recommend booking a balcony room with view of the castle as it was lovely to look out on this view.

the hotel offers all the amenities that a north american traveller expects. We stayed for 5 nights to be able to travel harz area so we used the hotel facilities only in the evening. We may have been in somewhat of an off season. It was quiet, buffet breakfast was diverse and plentiful. Be aware that the Schanzenhaus is outside the town on the Hill. Parking at the hotel was good but in town somewhat bothersome, so every day it meant a hike up and down the mountain. Good for conditioning. The hotel is flanked by three artificial turf ski jump Schanzen which were under repair when we stayed there.

Nice view of castle with balcony but room itself reminded me of school trips to Germany . tiny with 2 single beds at an angle to each other. I think our room was smaller than most. It was lovely and peaceful, reception staff helpful and free wifi worked very well. A bit of a walk into town or drive in.

Nice hotel; simple, with all needed amenities, but don't expect anything luxurious. Room was clean, staff was friendly and did their best trying to speak English. The breakfast was absolutely great!!!! Only 10 minutes to the historical town....about 15 minute walk to castle. I would recommend this hotel to a friend.

On hillside looking towards castle. Rooms small but very good. Clean rooms. Only downside is nothing is translated into english (menus etc only in german). Lovely walks in hills direct from hotel. Taxi from station only €9. Excellent free buses all over area. Would stay again.

Enjoyed our two days stay Restaurant xcel Go for it

Well presented hotel with good reasonably priced restaurant and excellent breakfast. Plenty of parking and good wifi. Our room had a pleasant view but some did not. Twenty minute walk down to picturesque town but longer walking back! Finding the hotel without satnav would not be easy because of one-way system along narrow streets of town.

Very kind staff. I was kind of late and they waited for me. I enjoyed the free WiFi (not the fastest one, but works for me). The breakfast buffet is very good with a large variety of cold cuts and hot stuff. Parking is no problem. Will come back. A great value for the money. They have special rooms for handicaped persons (Mine was one of these).

A little out-of-the-way, but overall nice hotel and good experience. Best reached by car.

Not a bad hotel at all. Had a kettle which was a bonus too. Staff very pleasent and helpful. Its at the end of a high road and was tough walking up although the town is only 2km away. Kinda cheap too which was good. Sad to see that the wellness massage was not on site and had to be booked.

lovely quiet location, very friendly staff, good breakfast, rooms clean and functional

Nice hotel in a very scenic location. The minibar was stocked with free treats, which was very nice!