Everything was great beautiful and great staff

I reserved for 2 people but my daughter (6yr old) was not included, they were charging me close to $1000 pesos (50 USD) for her. I finished going to a different hotel even though I had already paid the hotel.

👌💯

Exceedingly clean, huge room; great shower, amazing breakfast, super friendly staff.

Breakfast was really fresh and delicious

Blood on sheets

The restaurant was good. Excellent location.

All is very clean, proper installations and good price

Large room, great housekeeping, clean and had 24-hour security on site. The biggest problem is that they want to nickel and dime you to death. There is nothing in the room but everything is for sale/rent. They will rent you utensils, it's 20 pesos for a cup of hot water, 40-60 for coffee. The included breakfast was varied. First day it was lame, second day it was made to order, third day it was a great buffet, fourth day it was decent. Service in the restaurant was not good overall. The location is just alright. It sits on a highway that only allows one way traffic so you always have to head a mile away from town before turning around and going back. There is also a lot of WhatsApp spamming. If they would just stop trying to make a dollor here and there it would be a great property.

Room was clean, staff was outstanding.

Clean room, big tv screen, and very helpful staff, also a delicious breakfast buffet. I totally recomend this hotel.

Super

Very clean, easy to get to, friendly staff, Sunday buffet was good.

All the staff were very kind, and the hotel looked super clean.

Met by armed guard with a machine gun who never left the lobby. Beds were incredibly hard. When asking for anything we were met with a resounding "no", or misdirection. We did not feel safe and it did not meet the 5 star rating. When we requested a refund, for our other 4 days booked, we were told there is a 100% cancelation fee. So, they were able to rebook the room and receive 200% for their room. We asked our travel agent to assist us in even a partial refund and were met with a "no". Definitely horrible customer service....beware.

Sentimos un poco duro el colchon

From the moment we walked in we were treated as the most important people The staff, both at the desk, And in the restaurant went above and beyond to be sure we had a wonderful stay. The room was especially spacious and comfortable. Everything was sparkling clean; the room, the lobby, the restaurant It was the nicest stay we've had with over 3 weeks on the road in Mexico

Clean , friendly, great food!

My room was big, comfortable, updated and extremely clean. Jorge, at the front desk, was personable and professional, I appreciated his personal attention to ensuring my stay was perfect. The onsite restaurant was a plus as well as having room service available 24/7. Thank you.

All stuff was so kind and helpful. Excellent room and cafeteria services. I highly recommend.